Clubcard not recognised error on Credit card

  • ChristinaG's Avatar
    Your Community Expert
    Hi @slattery69, I'm really sorry to hear that you are experiencing the same issue. It's a shame both the Clubcard and Credit Card team were not able to sort this out, I understand it isn't ideal having to use both cards.

    Thank you @CSKBrambles for this suggestion! Hopefully this will be another option that @slattery69 and @rickla might be interested in :)
  • heanor_man_34's Avatar
    Guest
    Good evening,

    I work for Tesco (in store) and haven't encountered this problem-may I ask if you are inserting your card into the PIN pad or are you attempting a contactless payment?

    If it's the former there will be a till prompt for the cashier asking if you wish to use the card as a method of payment and we press yes or no. If it's the latter then as part of Clubcard Prices you now need to tap your card twice; once for any savings to be applied then again for payment.