• Join Date: Sep 2020
    Posts: 4
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    21-10-20 , 11:54

    I had no idea we were being switched to a new platform. Took me a while to log back in, as i had to reset my password. Now finding my old messages were not there. I would be grateful if they can be transferred back again, so i can keep a eye on my section 75 claim. Without it, i cannot know whats happened.
  • Join Date: Mar 2020
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    21-10-20 , 12:17

    Hi @j484r
    Really pleased you were able to log back in to the new platform.
    Please send Tesco Bank a 'Private Message' so this can be sorted for you.

    Please click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
    Complete it and send your message securely and privately.
    Please include your full name, date of birth and postcode
    You will receive a reply to your private message.

    Warm regards, Caz @25H
  • Join Date: Aug 2020
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    21-10-20 , 12:29

    ​​​​​​​I really like the new platform!
  • Join Date: May 2017
    Posts: 650
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    21-10-20 , 12:31

    Hey @j484r , sorry you weren't aware of this. I posted in the Community ahead of the change and shortly after to make everyone aware and to let you know about having to reset your password. It was not possible to transfer over the private message thread so I can't bring this back unfortunately but our disputes team will be in contact separate once this is resolved.

    If you have any questions about your claim in the meantime, feel free to message our @Tesco-Bank account and a Community Expert will be able to help you :)
  • Join Date: Sep 2020
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    21-10-20 , 13:46

    Interesting, are you suggesting the data is lost or you have chosen not to transfer the data across. What happens if i make a subject access request, of the messages i send etc?
  • Join Date: Aug 2018
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    23-10-20 , 12:23

    We didn't carry over private messages to ensure that the migration was completed as securely as possible. We remove private message records from the community monthly to ensure members' information is always protected, so decided to focus on public posts and member profiles for the migration. However, if you send a message to us @Tesco-Bank , then we can gather the history from our side and provide an update for you. Sorry for any confusion!
  • Join Date: Sep 2020
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    26-10-20 , 09:42

    Quote Originally Posted by KellyT View Post
    We didn't carry over private messages to ensure that the migration was completed as securely as possible. We remove private message records from the community monthly to ensure members' information is always protected, so decided to focus on public posts and member profiles for the migration. However, if you send a message to us @Tesco-Bank, then we can gather the history from our side and provide an update for you. Sorry for any confusion!

    Thankyou, I've send a PM and have asked if my private messages can be recovered. As i have been having to repeat everytime when i need update on my progress on a claim.
  • Join Date: Aug 2017
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    26-10-20 , 09:56

    @j484r, I've replied to your private message - Keigan
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