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Your Insurance Account

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If you have made a change to your policy using Your Insurance Account and are entitled to a refund, where the refund goes will depend on how you pay for your policy.   Direct Debit: The refund will be spread across your remaining payments.   Annual: The refund will be processed back to the most recent card on your account. If this is an old card or from a closed account, the refund can only be processed to this card. 
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You can update your mobile and landline telephone number for your car or home insurance policy 24 hours a day via Your Insurance Account. All changes made via Your Insurance Account will not incur an administration fee. Once logged in, select the policy you want to make the change on and then click Make Changes Click Amend your details from the drop down menu Select the date you want your change to take effect from, read the statements carefully and if accepted, click Confirm. Scroll down to the Contact Information section and enter your new mobile or landline, please check all the information is correct before clicking Continue. Please note this will not process the change at this stage, you will be given the option to cancel on the next screen should you not want to go ahead. You will then have the option of adding any optional extras to your policy (at an additional cost). If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account.
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You can find your policy number on any emails we send you or on the top right hand corner of your Policy Schedule. You will need this number to register for Your Insurance Account, and you may be asked for this when retrieving your username. Please note, we require the policy number, not 'Your Ref'. You will not be able to register with your reference number.
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If you would like a copy of your documents, please log in to Your Insurance Account where you can download or print a copy. Once you log in to Your Insurance Account, select the relevant account and then click View documents Click on the document you wish to view, this will open as a PDF document You will then be able to save this document to your device or print If you are not registered, please view our FAQ for more information on how to register.
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 If you have a combined Buildings & Contents  policy and are moving from a house to a flat, you will not be able to process this change via Your Insurance Account. This is because we need to establish whether the cover still meets your needs.   In most cases, your cover may need to be reduced to a Contents only policy. This is because there is often no requirement for Buildings cover when in a flat, although this can vary in Scotland due to different regulations.   Should you need to change your address or have questions on reducing cover, please contact us to discuss further.
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You can update your additional driver details for your car insurance policy 24 hours a day via Your Insurance Account. All changes made via Your Insurance Account will not incur an administration fee. Once logged in, select the policy you want to make the change on and then click Make Changes Click Amend/remove additional driver(s) from the drop down menu Select the date you want your change to take effect from, read the statements carefully and if accepted, click Confirm. Select which additional driver you want to amend and on the next screen you can make any required changes. Please check all the information is correct before clicking Confirm driver’s details. Please note this will not process the change at this stage, you will be given the option to cancel on the next screen should you not want to go ahead. You will then return to the main additional drivers screen. Select another driver if you need to make a further change, or click Continue to be presented with the cost to make the change and the option of adding any optional extras to your policy (also at an additional cost). If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account.
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If you have more than one Tesco Car or Home insurance policy you may see all of these when you first register for Your Insurance Account. If you do not see one or more of your policies when you log in, you will need to register these individually.   If you have multiple insurance products, then you cannot use the same username for each login.
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You can add an optional extra to either your car or home insurance policy at any time via Your Insurance Account. Once you log in, select the policy you want to add the optional extra to and then click Make Changes Click Amend your details from the drop down menu Select the date you want the cover to start from, read the statements carefully and if accepted, click Confirm Without making any changes, scroll down and click Continue You will then be presented with a screen that says there is no additional payment for your change, however you still need to add the chosen optional extra to your policy To do this, please scroll down to the Extend your cover section and choose your optional extra Click update your quote within the Your quote section. You will then be presented with the cost of adding this to your policy If you're happy and want to go ahead, select monthly payment or pay in full. If you do not want to go ahead, click Back to your account
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A One Time Access Code is a code we use as an additional security measure to confirm your identity when you register or if you've forgotten your password.   We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it. No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.   The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.   If we don't have your up to date mobile and landline phone numbers please contact us to update your information. To make sure you can always access Your Insurance Account it's important that you keep your mobile and landline phone numbers up to date.
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Once you create a username you won't be able to change this. We recommend you use something that is easy to remember, like your email address. You can easily retrieve your username if you have forgotten it by clicking 'Forgot Your Username' on the login page of Your Insurance Account.
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