A One Time Access Code is a code we use as an additional security measure to confirm your identity when you register or if you've forgotten your password.
We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it. No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.
The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.
If we don't have your up to date mobile and landline phone numbers please contact us to update your information. To make sure you can always access Your Insurance Account it's important that you keep your mobile and landline phone numbers up to date.
If your policy is due for renewal, you can do the following via Your Insurance Account;
Change your payment method from in full to monthly instalments
Change your payment method from monthly instalments to payment in full
Change your card details if you pay in full
Please note, your payment will be taken immediately so if you do not want to pay until your renewal date, you will need to do this no later than the day before your renewal is due.
If you want to change your details midterm, you cannot amend this via Your Insurance Account and you will need to contact us.
It should only take a few minutes via Your Insurance Account to update your vehicle registration to a private / cherished plate.
Once you log in, click on the Make changes option
Scroll down and click on Amend car details under the Your car section
Select the date you want your change to take effect from, read the statements carefully and if accepted, click Confirm
Please enter your new registration but do not click Find my car, simply check all the information and scroll down to click Continue
You will then be presented with the cost to make the change and the option of adding any optional extras to your policy
If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account
Once you create a username you won't be able to change this. We recommend you use something that is easy to remember, like your email address.
You can easily retrieve your username if you have forgotten it by clicking 'Forgot Your Username' on the login page of Your Insurance Account.
You can reset your password by selecting Forgotten your password? on Your Insurance Account before you login.
You’ll be asked to request a one time access code. Ensure your mobile or landline number is correct and select send. Your One Time Access Code is valid for 10 minutes. If it expires, you’ll need to request a new one online.
Once your details are correct you’ll need to create a new password. Remember, your password must be at least seven characters with a mix of letters and numbers - it’s case sensitive and can’t be the same as your username.
Your password is now reset.
If you would like to view your excesses, full details can be found by logging in to Your Insurance Account.
Once you log in, click on View documents
Scroll down to the section called Your policy and click on Your excesses and endorsements
For more information on excesses, please view our existing FAQ's:
Tesco Bank Car Insurance
What is the difference between a voluntary and a compulsory excess? Can I claim back my excess? When do you have to pay a young driver's excess? What excesses do I have to pay on my car insurance?
Tesco Bank Home Insurance
What is a Home Insurance policy excess?
You can add an optional extra to either your car or home insurance policy at any time via Your Insurance Account.
Once you log in, click on the Make changes option
Scroll down and click on Amend your details under the Your details section
Select the date you want the cover to start from, read the statements carefully and if accepted, click Confirm
Without making any changes, scroll down and click Continue
You will then be presented with a screen that says there is no additional payment for your change, however you still need to add the chosen optional extra to your policy
To do this, please scroll down to the Extend your cover section and choose your optional extra
Click update your quote within the Your quote section. You will then be presented with the cost of adding this to your policy
If you're happy and want to go ahead, select monthly payment or pay in full. If you do not want to go ahead, click Back to your account
If you have tried to update your address via Your Insurance Account for either your Tesco Bank Car or Home insurance policy and you receive an error message, it may be that we cannot locate your new address.
Should this happen, please contact us.
If you have a combined Buildings & Contents policy and are moving from a house to a flat, you will not be able to process this change via Your Insurance Account. This is because we need to establish whether the cover still meets your needs.
In most cases, your cover may need to be reduced to a Contents only policy. This is because there is often no requirement for Buildings cover when in a flat, although this can vary in Scotland due to different regulations.
Should you need to change your address or have questions on reducing cover, please contact us to discuss further.