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Your Insurance Account

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You can find your policy number on any emails we send you or on the top right hand corner of your Policy Schedule. You will need this number to register for Your Insurance Account, and you may be asked for this when retrieving your username. Please note, we require the policy number, not 'Your Ref'. You will not be able to register with your reference number.
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If you have more than one Tesco Car or Home insurance policy you may see all of these when you first register for Your Insurance Account. If you do not see one or more of your policies when you log in, you will need to register these individually.   If you have multiple insurance products, then you cannot use the same username for each login.
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A One Time Access Code is a code we use as an additional security measure to confirm your identity when you register or if you've forgotten your password.   We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it. No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.   The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.   If we don't have your up to date mobile and landline phone numbers please contact us to update your information. To make sure you can always access Your Insurance Account it's important that you keep your mobile and landline phone numbers up to date.
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Once you create a username you won't be able to change this. We recommend you use something that is easy to remember, like your email address. You can easily retrieve your username if you have forgotten it by clicking 'Forgot Your Username' on the login page of Your Insurance Account.
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 If you have tried to update your address via Your Insurance Account for either your Tesco Bank Car or Home insurance policy and you receive an error message, it may be that we cannot locate your new address.   Should this happen, please contact us.
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You can reset your password by selecting Forgotten your password? on Your Insurance Account before you login.   You’ll be asked to request a one time access code. Ensure your mobile or landline number is correct and select send. Your One Time Access Code is valid for 10 minutes. If it expires, you’ll need to request a new one online. Once your details are correct you’ll need to create a new password. Remember, your password must be at least seven characters with a mix of letters and numbers - it’s case sensitive and can’t be the same as your username. Your password is now reset.
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If you would like to view your excesses, full details can be found by logging in to Your Insurance Account.    Once you log in, click on View documents Scroll down to the section called Your policy and click on Your excesses and endorsements   For more information on excesses, please view our existing FAQ's:   Tesco Bank Car Insurance What is the difference between a voluntary and a compulsory excess? Can I claim back my excess? When do you have to pay a young driver's excess? What excesses do I have to pay on my car insurance?   Tesco Bank Home Insurance What is a Home Insurance policy excess?
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You can receive a quote for a change to your policy for up to 30 days in advance. The quote will be valid and available to accept in Your Insurance Account up to the start date of the change you set.
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You can add an optional extra to either your car or home insurance policy at any time via Your Insurance Account.   Once you log in, click on the Make changes option Scroll down and click on Amend your details under the Your details section Select the date you want the cover to start from, read the statements carefully and if accepted, click Confirm Without making any changes, scroll down and click Continue You will then be presented with a screen that says there is no additional payment for your change, however you still need to add the chosen optional extra to your policy To do this, please scroll down to the Extend your cover section and choose your optional extra Click update your quote within the Your quote section. You will then be presented with the cost of adding this to your policy If you're happy and want to go ahead, select monthly payment or pay in full. If you do not want to go ahead, click Back to your account
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 If you have a combined Buildings & Contents  policy and are moving from a house to a flat, you will not be able to process this change via Your Insurance Account. This is because we need to establish whether the cover still meets your needs.   In most cases, your cover may need to be reduced to a Contents only policy. This is because there is often no requirement for Buildings cover when in a flat, although this can vary in Scotland due to different regulations.   Should you need to change your address or have questions on reducing cover, please contact us to discuss further.
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