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Your Insurance Account

Where do I find my documents in my online account?

Once you've logged in to Your Insurance Account, select the relevant policy and then click 'View documents' to access your documents. 

Please check all of your documents to make sure they're accurate as any errors may affect the cover you have under the policy, and any claims you make.

Customer Services can resend your documents so they become available in Your Insurance Account. They can be contacted by phone or you can request this via our Facebook or Twitter account.  Please visit our contact us pages for Car and Home telephone numbers and opening hours. 

Please note: Your Online Insurance Account is applicable only for Car & Home Insurance policies. If you have a query about any other Tesco Bank Insurance product, please contact us directly. 


Hey @slyne87, sorry to hear this. So I can check this for you, can you please send a private message to Tesco-Bank? 

I finished my policy earlier this year and was advised that the document confirming my no claims discount etc would be sent to my online account where I could access it for proof to follow up insurer. I am unable to find any link for this having gone through all your online help items. It states I can just view documents but I do not have this option. Others say click on policy it relates to but as I no longer have the policy there is nothing showing. Please can you advise on where I can get a copy of this document. Thank you

Hi @Cazagreen, sorry to hear this! Can you please send us a private message to Tesco-Bank with your full name, DOB, postcode and policy number so we can help?