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Your Insurance Account

Where do I find my documents in my online account?

Once you've logged in to Your Insurance Account, your documents are available by clicking 'View My Documents' on the home page.

 

Please check all of your documents to make sure they're accurate as any errors may affect the cover you have under the policy, and any claims you make.

Version History
Revision #
2 of 2
Last update:
December
Updated by:
 
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Comments
Marielou

I have recently recieved by email my renewal for my car insurance. When i log into my account i have no documents to view.

My insurance is due for renewal on 20th january 2018. Also i want to stop auto renewal.

Hi @Marielou, I'm sorry to hear that you're not looking to renew your policy.  if you give our Car Insurance team a call we'll be happy to look into the issue's your having retrieving your documents and stop this policy renewing - they're available on 0345 246 2895 or 0113 8209990 from a mobile. Our opening hours are 8am - 9pm Mon - Fri and 9am - 5pm Sat - Sun. Alternatively, you can write to us requesting cancellation at: Freepost RSJB-RZZY-HTJB Tesco Bank Customer Service, P O Box 276, Newcastle Upon Tyne, NE12 2BT. Please also include your policy number, DOB, address and a signature if you are writing. I hope this helps.

PT2

For the umpteenth time I have tried but cannot view my car insurance renewal docs on your web portal. My insurance is due for renewal on 6th Jan and the renewal docs are not there to view when I login. Also as I have mentioned numerous times when I phoned in to request access to these docs via the web portal, there is an error in the statement of fact relating to my current insurance policy shown on the web portal. The answer to the question about informing the DVLA should be YES, not the NO as shown on the doc in the portal - the correct YES response features in the paper docs I received back in January 2017. From several telecon discussions with your staff I understand that this is a known error with your new system which no-one seems to be capable of correcting. Please make the renewal docs available for me to view on the web portal and correct the DVLA question response to YES on both the existing policy docs and the renewal docs.

Hi @PT2, I'm sorry to hear that. I believe that you've already contacted us via Social Media and we've responded to you on there. 

PT2

A response,  yes,  but not a helpful one. How do I send you my private details privately? I have already sent a messenger message to Tesco from the facebook page but got no response to that.

We're super busy across all channels at the moment @PT2, so apologies you're still awaiting a response. You can send a private message on here via our @CET account which we'll do our best to respond to within 24hrs. 

ciderapple

Your information says that I can make changes to my details online, check and update my payment details for renewal and also retrieve my insurance documents but none of these can be done and the documents are not online?

 

Given that I cannot update things like change of job online, will I be charged to do this because I now have to call the 0345 number?

Hi @ciderapple, you are able to amend your occupation online. So I can look into this further, please click @CET and then at the top right there is a green button that says 'Send Message'. You can send us your full name DOB, postcode and details of the change. Please ensure all personal details are sent with a space between each of the characters – L I K E T H I S.

 

You also have the option to contact us on our Twitter or Facebook pages to check this.