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Your Insurance Account

What happens if I have forgotten my password?

Our forgotten password process is simple, we just need a few more bits of information from you.


Select Forgotten your password? on Your Insurance Account and you’ll be asked for an access code. Ensure your mobile or landline number is correct and select send. Your One Time Access Code is valid for 10 minutes. If it expires, you’ll need to request a new one online.


Once your details are correct you’ll need to create a new password. Remember, your password must be at least seven characters with a mix of letters and numbers - it’s case sensitive and can’t be the same as your username.

Version History
Revision #
3 of 3
Last update:
December
Updated by:
 
Contributors
Comments
lucyemily97

hi, ive forgotten my password and when i try to sort it out it says my device im using isnt recongised. ive tried the insurance accout way but i dont know my policy number or where to find it. ive been trying to follow the links on your website but im just going round in circles.

thanks 

 

Hi @lucyemily97, I'm sorry to hear that you're having issues with this. Can you please contact us on our Twitter or Facebook pages so we can see what we can do to help? You also give us a call on 0345 246 2895 to reset your access. Lines are open Mon - Fri: 8am - 9pm and 
Sat - Sun: 9am - 5pm - Ross