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Your Insurance Account

I haven't received my documents

If you have chosen to receive your documents online, they will be available in Your Insurance Account.


If you have chosen to receive paper documents, please allow up to 7 working days for them to arrive.


You can view your documents immediately once you have registered for Your Insurance Account.


Not the case!


I am fully registered, and am not able to access my insurance documents. It keeps saying: 


We Are Experiencing Technical Problems

We're Sorry There's Been a System Error.

We apologise for any inconvenience.

We haven't been able to complete your request. Please try again. You may have to login again.


I need the actual pdfs sent to me if the website is playing up!

We recommend you close your internet browser before trying again.

If you continue to see this error, please contact us.

I'm really sorry to read about the problems you've experienced @JamesBackway. If you call our team on 0345 246 2895, for car insurance, or 0345 246 2904 for home insurance, our teams will be able to help. Those numbers are available Mon - Fri: 8am - 9pm and Sat - Sun: 9am - 5pm.

I am having difficulty loggin into my account.  I have moved house but my buyers gave backword and I need to make sure I am still covered on that house.  Insurance No. T**sensitive info removed**, can you help


Hi @Anniex12, I'm sorry about that! Could you message me privately at @CET confirming your full name, DOB, postcode and policy number so that I can check this please? Could you put a space in between each number in your policy number so that I can view it too?

I cannot get a tempory security number

Hi @scattergood, sorry to hear that! Can you please send over a private message to @CET including your full name, DOB and postcode? I'll then be able to look into this further for you.