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Your Insurance Account

How do I upload documents?

If we have requested you provide us with supporting documents, such a proof of no claims discount or you need to return your Consumer Credit Agreement (CCA), you can upload these on Your Insurance Account.


  • Once you log in, click on the Upload documents option
  • To upload a document simply take a picture of the document or save the document to your device
  • Once you have done this select Add files and select the relevant file.
  • When added, please select a Description from the drop down menu and you can add any comments underneath if you wish
  • To complete the process, click Start upload and once uploaded, please click Finish


Your document will then be sent to us and processed. You will not be able to view this via Your Insurance Account once this has been uploaded and we will only contact you if there are any problems.  


Please note that only certain types of files can be uploaded, these are: GIF, PNG, PDF, JPG, JPEG and JPE. Uploaded files can be no larger than 3MB. If your file is too large please resize your image and try uploading again.





Hi @Izmirbraho1, how can we help? 

Hi, I haven't received confirmation email about my pets insurance,

I'm sorry you've not received this confirmation yet, @Irmina. If you send an email to '' we'll be able to arrange for replacement documents to be sent to you - Adam 

Hi everyone I can’t view or download my certificate from the site what can i so for it . 

Hi @Gokhan, thanks for getting in touch. If you send us your full name, date of birth and postcode by private message, we'll be able to look into this for you :-)