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Your Insurance Account

How do I update my telephone number?

You can update your mobile and landline telephone number for your car or home insurance policy 24 hours a day via Your Insurance Account. All changes made via Your Insurance Account will not incur an administration fee.

  • Once logged in, select the policy you want to make the change on and then click Make Changes
  • Click Amend your details from the drop down menu
  • Select the date you want your change to take effect from, read the statements carefully and if accepted, click Confirm.
  • Scroll down to the Contact Information section and enter your new mobile or landline, please check all the information is correct before clicking Continue. Please note this will not process the change at this stage, you will be given the option to cancel on the next screen should you not want to go ahead.
  • You will then have the option of adding any optional extras to your policy (at an additional cost).
  • If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account.



I have just purchased car insurance and thought I had included a claim but when it went through and I checked everything again it wasn't there. How do I go about updating it and paying any difference in price there might be. Just for info the other driver was at fault.



Hi there, thanks for your message! To update any information for a policy regarding claims/convictions, please call us on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm) where an adviser will be able to help you. Please let me know if there is anything else.