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This should only take a few minutes via Your Insurance Account. If completed online your premium may change but you won't have to pay the £25 administration fee.
Hi @LaMiffy1, I'm sorry to hear you're having difficulties online. On occasion we do need to speak to you in order to check further details so you would be best to give our team a quick call on 0345 246 2895 (Mon - Fri: 8am - 9pm, Sat - Sun: 9am - 5pm) so they can take a closer look. Please don't worry, if the system is asking you to contact us for this change we wouldn't charge you an admin fee. Apologies again for any inconvenience!
Thanks for your reply. However, I just tried this, and spent 11 minutes on the phone getting nowhere, as was being asked to try again as he didn’t believe there should be an issue, then when I got exactly the same problem again was told I would have to send a screenshot of the issue, as he needed to report it, still without actually helping me make the changes!! Then he tried updating my new car on his own policy and said there wasn’t a problem at his end. Frankly, I was made to feel like I was trying to con you rather than make a simple vehicle change. Only when I insisted I just wanted to update my car and why was I being put through so many hoops did he check I had been trying on an iPad and then said there known issues on Apple devices and I should try another method. I have just tried on my laptop and it *still* says I have to call you. Now what?? NOT happy with your service.
I'm very sorry to hear about this. Please send us a private message to Tesco-Bank with your full name, DOB, postcode and policy number and I can look into this for you - Christina
Christina, it’s not finding Tesco-Bank when I type it into the Send To box
Can you please make sure the drop-down box next to the search field is showing “users”?
am trying to get on the change my car option in my insurance account but it keeps saying offline and to contact you but cannot get through to you
Hi @rob59evs, can you send a private message to @Tesco-Bank with your full name, DOB, postcode and policy number so I can check the account?
I'm going to have an overlap in my old and new cars, what can I do to get cover for both for a week?
Hey @bendraper, thanks for getting in touch. You can change the policy to the new vehicle via Your Insurance Account by clicking 'make changes' > 'amend my vehicle'. You will then be able to add the old vehicle on the policy on a temporary basis. To arrange the temporary change, you'll need to call us. You can reach the Car Insurance team on 0345 246 2895 (Mon - Fri: 8am - 9pm, Sat - Sun: 9am - 5pm) and they will be happy to help.
I am trying to change my car policy for a new car which we have now got to but can’t drive I have been trying to change the card details for the last hour I am having no luck
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