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Travel Money

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We'll keep your travel money order for four days from your collection date.   If you don't collect your order within four days of your collection date, it will be cancelled and we'll refund the cost of your order, less a £10 late cancellation fee.   Refunds can take up to ten working days to credit back into your bank account. Tesco Travel Money doesn’t refund cash advance charges. Any late cancellation fee may also be subject to a cash advance fee by your card issuer.
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No, you can’t specify denominations as part of your order.   Normally you’ll receive a mixture of high and low denominations, depending on the availability of the currency you order.
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No. Your Cash Passport will be active and ready to use when you buy it in store.
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Click & Collect (Travel Money Bureau and Customer Service Desk collection) Yes, you can cancel your travel money order at any time before collection. If you cancel, we’ll refund the full amount you paid. However, if you cancel less than 24 hours before the collection time, we’ll charge a £10 late cancellation fee. We’ll deduct this from your refund. Home Delivery No, you can’t cancel or change a travel money home delivery order once it's been confirmed.
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Yes, you can use your Cash Passport to shop online (within the limits and restrictions of your Card) from any merchant that accepts MasterCard cards.
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If your travel money order hasn't arrived by 1pm on your delivery date, please call us on 0345 366 0103*. This number may be included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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We sometimes carry out extra security checks to protect our customers.   These usually don’t take long and shouldn’t make any difference to your delivery or collection date.
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No, for security reasons, all home delivery orders must be delivered to your credit or debit card billing address.
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When you order online, your bank may reserve the funds needed to complete the transaction.   These funds may be reserved for a number of days even if your order isn’t processed.   You could ask your bank to make the funds available now or wait till the bank releases these.
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No, online travel money orders can only be sent to UK addresses.
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