Travel Money

Are the in-store Travel Money bureaux open?
We’ve now reopened many of our in-store bureaux, however some remain closed. You can check if a bureau is open here....
I need to speak to someone about travel money, how can I get in touch with you?
​​​​​​​Please call our Customer Support Team on 0345 366 0103*. Our lines are open 24/7. Please note that...
Can my travel money order be delivered to an address that is not my home address?
No, for security reasons, all home delivery orders must be delivered to your credit or debit card billing address.
My travel money order is being reviewed, what does that mean?
We sometimes carry out extra security checks to protect our customers.

These usually don't take long and shouldn't...
Can I use my Cash Passport card online?
Yes, you can use your Cash Passport to shop online (within the limits and restrictions of your card) from any merchant that...
What should I do if my travel money order has not arrived?
If your travel money order hasn't arrived by the expected time on your delivery date, please call us on 0345 366 0103*....
How long will my Click & Collect travel money order be held if I am delayed in collecting?
We'll keep your travel money order for four days from your collection date.

If you don't collect your order...
My travel money order was not processed. Why has money been taken out of my bank?
When you order online, your bank may reserve the funds needed to complete the transaction. These funds may be reserved for...
My travel money order has timed out on the verification screen, has it been processed?
If your order has been processed, you will receive a confirmation email within three hours.

If you don't receive...
Can I choose the currency denominations I would like in my travel money order?
No, you can't specify denominations as part of your order.

Normally you'll receive a mixture of high and low...