Online banking

Online banking

Showing results for 
Search instead for 
Did you mean: 

Travel Money

What do I need to collect my travel money order?

The person who ordered the travel money must collect it. Make sure you bring along your order reference number and the card you used to place your order, you'll need to know your card's PIN to verify your order. You will also need one of the following valid forms of photo ID:

  • Passport
  • Full UK photographic driving licence (we do not accept provisional driving licences)
  • EU ID card

The photo ID and payment card must be for the person who paid for and is collecting the order.


I placed an order but never received a confirmation email even though the payment has been debited. Can I still collect with my name, ID and payment card or must I know the reference number? If I do, how do I get it?

Hi there, best thing to do is give the store a call beforehand. If you let me know which store you'll be going to, I can provide the number for you - Thomas