You can call from home or abroad at any time to receive assistance in the event of a medical emergency. The phone line is open 24 hours a day, 365 days a year.
In the case of a medical emergency, you can call Assistance International - the Medical Emergency helpline. This is a 24 hour worldwide service for real medical emergencies and can be contacted on +44 23 8064 4633*.
To call from Europe - 00 44 23 8064 4633* To call from USA & Canada - 011 44 23 8064 4633*
(Calls may be recorded. *Different dialling codes may apply from different locations Worldwide)
It is helpful if you keep receipts, guarantees, instruction manuals, valuations or photographs of your belongings as these may help to support your claim. We may also ask you to provide us with estimates or invoices for claims involving replacement of items or medical expenses. If the claim involves theft or criminal damage, you should inform the police within 24 hours and keep a copy of the police reports.
Our claims consultants are fully trained and have an excellent knowledge of the policy cover you have arranged with us. Wherever possible, we will let you know during your first call to us whether your claim is covered by your policy.
Claims are open 24/7 and can be contacted on 0345 677 7555*.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
You should report any damage or temporary loss to your carrier (for example the airline or ferry company) and obtain a 'Property Irregularity Report' (commonly known as a 'PIR') from them. Please keep any damaged items for inspection. If your belongings have been temporarily lost and you need to purchase any replacement items, please keep all your receipts as this will help us to deal with your claim. Please refer to the Policy Booklet for full terms and conditions.
Yes, if you purchase a Tesco Bank Standard or Finest Travel Insurance policy you will be automatically covered for loss, theft or damage to your Personal Belongings including certain valuable items. You can select to include Personal Belongings on a Tesco Bank Everyday Value Travel Insurance policy for an additional premium. When travelling you must keep all your personal valuables with you. You are not covered if you leave valuables or money and documents unattended. See the policy document for full details. Monetary levels, excesses and exclusions apply, for full details please refer to the policy documents online.