Tesco Pay+ is a mobile payment service that lets you pay for your shopping in Tesco and collect Clubcard points using just your phone. Not only that, but you can also redeem your digital coupons automatically when you pay with Tesco Pay+.
So - even if you forget your wallet or purse, it doesn't matter, you can still pay!
If you have a Tesco.com account, then you can just sign in to Tesco Pay+ with your Tesco.com username (email address) and password. Your Clubcard number will be automatically linked from your Tesco.com account to your Tesco Pay+ account.
If you don't have a Tesco account, then we'll create one for you when you register with Tesco Pay+, either in the app or here. If you've already got a Clubcard number, then you can enter this during the sign up process. If not, then we'll give you a new Clubcard number automatically.
You can update your PIN in your app Settings. You'll need to know your existing PIN but if you've forgotten it there's a 'Forgotten PIN' link on the PIN entry page.
You'll be asked to enter your Tesco Groceries sign-in details as a security measure before you can set a new PIN.
You can use all money off coupons and vouchers with Tesco Pay+. To use your Clubcard Extra Points or Double Points coupons, you'll need to swipe your plastic Clubcard, scan your coupons and then scan Tesco Pay+ – it's a journey we're looking to improve.
If you're a Tesco colleague with a Colleague Clubcard in Tesco Pay+ and you have coupons and vouchers to redeem, you need to swipe your plastic Colleague Clubcard and scan your coupons and vouchers before you scan Tesco Pay+ – we know – we're working on it!
For information on how to use digital Clubcard coupons with Tesco Pay+, see How do I use digital Clubcard coupons with Tesco Pay+?
When you set up your Tesco Pay+ account, your Clubcard should be linked up automatically to the one you have set on your Tesco.com Groceries account. You can change the Clubcard linked to your Tesco Pay+ account here.
If you're still not collecting points, please call us on 0330 123 0250 (Monday to Saturday from 8am to 8pm and Sunday from 9am to 6pm) or email us at email@example.com.
We may lock your Tesco Pay+ account if we suspect that any payments on your account may be fraudulent. If we’ve locked your account please call us on 0330 123 0304 (Monday to Friday from 8am to 8pm, Saturday from 9am to 6pm and Sunday from 10am to 6pm).
To keep your account safe, we’ll ask you a few security questions when you call us. Once we've verified your identity, we will get your account back up and running.
When you're adding a card to your Tesco Pay+ account, we may ask you to authenticate the card in- store. If we do, here are the steps you need to follow the next time you're in Tesco:
Do your shopping as normal and choose to pay with Tesco Pay+ at the checkout
Open Tesco Pay+ on your phone and select the card you wish to authenticate
Follow the instructions on your phone
You will be asked to first scan a barcode and then put your physical card into the card machine and enter your PIN. Once you've entered your PIN, your card will be authenticated and available to use in your Tesco Pay+ account.
Your security is our main priority, so normally when you add a card, we ask you to complete your bank's usual authentication process (e.g. Visa 3D secure, MasterCard SecureCode, Amex Secure Key).
However, if your bank doesn't ask you to complete this security process, we may ask you to bring your actual card with you next time you head to Tesco. We'll then authenticate your card by Chip and PIN when you're paying for your shopping at the checkout.
See How do I authenticate my card in-store? to find out more.