Your security is our main priority, so normally when you add a card, we ask you to complete your bank's usual authentication process (e.g. Visa Secure, Mastercard Identity Check, Amex Secure Key).
However, if your bank doesn't ask you to complete this security process, we may ask you to bring your actual cards with you next time you head to Tesco. We'll then authenticate your card by Chip & PIN when you're paying for your shopping at the checkout.
To keep your account safe we limit the amount you can top up, spend or keep in your account.
One-time top up: £500
Total account balance: £2500
Individual transaction amount: £250
Weekly transaction amount: £500
If you need to get in touch with us you can give us a call on 0330 123 0250* or email us at firstname.lastname@example.org.
*Our contact centre is open Monday to Saturday from 8am - 8pm and Sundays 9am - 6pm.
Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
If you already have a Tesco.com account then you can use this to register for the app. Just use the same user name and password as you would to log in to the Tesco website and we'll do the rest.
If you don’t have a Tesco.com account, you can set one up in minutes when you register in the app.
A Tesco Pay+ prepaid card is a virtual debit card created within the app that can be topped up via debit/credit card or bank transfer and used to pay for your shopping in Tesco.
You won't receive a plastic card as we store the details in your Tesco Pay+ wallet.
You can top up using any Visa or MasterCard stored in the app, or by bank transfer. Sorry you can’t top up using Amex. To top up by card: 1) Click the "Top up" button below the prepaid barcode 2) Enter the amount you want to top up 3) Select the card you want to top up from 4) Click "Top up" To top up by Bank Transfer 1) Click the "Top up" button below the prepaid barcode 2) Select "Bank Transfer" to display your prepaid account details 3) Make a Bank Transfer to your prepaid account using your online banking service Card top ups normally happen instantly however bank transfers can take up to two hours to show on your prepaid balance. Please note, while there is no charge for having a Tesco Pay+ prepaid card or for topping up, if you top up with a credit card your bank or card issuer might charge interest or fees.