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Standard Car Insurance

What is acceptable proof of No Claims Discount?

We may ask to see your latest renewal invitation or cancellation letter sent to you from your last insurer, and ask that it:

  • Be in the name of the policyholder,
  • Be less than two years old (unless your last Car Insurance policy was with Tesco Bank, then it can be up to three years old),
  • Show the number of years no claims (not a percentage),
  • Foreign No Claims Discount (NCD) may be acceptable,
  • It's an acceptable document (renewal/cancellation/NCD record) on company/letter headed paper.

We will contact you by letter or email within the first 10 days of your cover start date if we require proof of no claims, which can be uploaded via Your Insurance Account.

  • Once you log in, select the policy you want to upload the documents to
  • Click on the 'Upload documents' from the front screen of your policy
  • To upload a document simply take a picture of the document or save the document to your device.
  • Once you have done this select 'Add files' and select the relevant file.

Please note that only certain types of file can be uploaded, these are: GIF, PNG, PDF, JPG, JPEG and JPE. Uploaded files can be no larger than 3MB. If your file is too large please resize your image and try uploading again. You are limited to 25 uploads during the policy life cycle.

This can also be emailed to us at (please put your policy/reference number in the subject box) or sent via the post to Freepost RSJB-RZZY-HTJB, Tesco Bank Customer Service, P.O. Box 276, Newcastle Upon Tyne, NE12 8BU.

Please check your policy wording for full details including exclusions and limitations. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.


Is motability accepted as proof as no claims? I have 19 years no claims record. Please let me know asap as I have been contacted regarding proof of no claims.  Ty in advance.

Hi @EmmaEz89, thanks for getting in touch. This would depend on the underwriter of the policy. So we can check this for you, can you please message @Tesco-Bank with your full name, DOB, postcode and policy number? - Christina 



I know they use RSA for insurance, so can you tell me if that's acceptable and can I do it via on here or am I better off calling and speaking to somebody?


Ty in advance

We can check your policy for you here Emma, we'd just need you to message @Tesco-Bank with the details that Christina has asked for.


Do you accept NCD issued by ASIROM Vienna Insurance Group in Romania?
Thank you.

Hi @Tavio, thanks for your message. Could you message us at @Tesco-Bank confirming your full name, DOB and postcode and let me know if you've already received a quote from us?

I am looking to get car insurance with tesco, but I am wondering how much does it cost to protect my 2 years of ncb?

Hi there, thanks for coming to us! You'll need to call us to discuss this, to work out exactly how much it would cost to protect your NCB. Please give us a quick ring on 0345 246 2895 (Mon - Fri: 8am - 9pm, Sat - Sun: 9am - 5pm) and my colleagues will be able to help.

How long do you get to send the proof of no claims once it is requested? My previous insurver hasn't sent my cancellation letter yet.

Hi there, once we request the no claims discount proof, we would require this as soon as possible. If we don't receive this within around 2 weeks, we will send a letter confirming an exact date we need this by, otherwise the policy is at risk of being cancelled. I hope this clarifies things for you - Christina