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Standard Car Insurance

How do I cancel my policy?

We are sorry you are considering cancelling your Car Insurance policy.


If you need to cancel your policy, please call Customer Services. Alternatively, you can write to us via Freepost RSJB-RZZY-HTJB, Tesco Bank Customer Service, P.O. Box 276, Newcastle Upon Tyne, NE12 2BT.


Please note, there will be a £40 fee for cancelling your policy unless you cancel within the first 14 days. More information can be found within your Policy booklet.


This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top. 


I wish to cancel my car insurance policy, which is due to renew tomorrow 28.01.19. I have tried calling customer services, but the department is now closed. I presume I will not be charged a cancellation fee, given I have tried cancelling in advance of the renewal date but there is nobody available to take my call and an e-mail address is not provided?

Hi James, I'm sorry to hear you want to cancel your policy. The Car Insurance team are available Mon – Fri 8am - 9pm and Sat –Sun 9am - 5pm. If you tried contacting after these times, the office would be closed. The policy cannot be cancelled over email, this is why we don't provide an email address. Please be aware you are in the cooling off period, meaning no cancellation fee would apply. Please contact our Car Insurance team on 0345 246 2895, and they can arrange this for you.