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Standard Car Insurance

How do I cancel my Car Insurance renewal?

If you’ve received your car insurance renewal invite but don’t want to renew, please download and complete the form below and email it to

Request to lapse my renewal form

We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.

If you do need to make a change or would like to discuss your renewal, please contact us.

This answer relates to Tesco Bank Car Insurance only and is not applicable to Tesco Bank Box Insurance.


Hi, I got lower quotation from other insurer than the Tesco renewal price.  I want to contact Tesco once before I change my mind. But all the numbers hangs up after covid 19 message. What is the alternative way to discuss?

Hi Surajid, please send a private message to @Tesco-Bank and we'll be able to look into this for you - Thomas

I have just had a renewal notice but the price is too high, especially since I have lost my income due to Covid and will have to pay monthly.  Your telephone service appears not to be working and just goes to an engaged tone.  There is no message about reduce hours to say what they are.  It is totally infuriating!  I want to negotiate a price .

Hi @Castie00, I'm really sorry to hear this. I can see Kelly has responded to your private message. If you still need help with this, please refer to that and we can look into this for you.

I have sent an email to cancel my car insurance but as I'm within 48 hours of the renewal you ask people to call you, but none of your phones are working. Theres just an automated message, and then the call is cut off.

Hi @Katem1, sorry to hear that! After the automated message, you should be given the options to be passed to a member of the team. However instead of calling again, we can help with this here. Can you please send us a private message to Tesco-Bank with your full name, DOB, postcode and policy number so we can help?

Hi, I am due for a car policy renewal in 5 days but your quote is £300 more than competition so I want to negotiate or failing that cancel the renewal. Your phone line seems to be constantly busy or closed and your useless website does not state the opening hours. Please contact me as soon as possible or I will instruct my bank to stop any payments to Tesco Bank and move to another insurer.

Hi @DrGrumbler, sorry to hear this. So we can check over your renewal for you, can you please send a private message to Tesco-Bank? 


I've got renewal offer from Tesco but for some reason price increased from £532.52 to £705.70. Why it is so expensive? When I've used moneysupermarket website I've got lowest quote from Tesco on £464.56. The only thing I've changed in form is car usege from business to social & commuting. Can I get a better quote?

Kind regards


Hi @mrmaeu, sorry you've seen an increase in your premium this year. Occasionally you can see cheaper prices with Tesco Bank online, this is due to an online discount and different underwriters quoting. If all of the details on the new quote are the same, we will match the lower price for you. If you call our Car Insurance team, they can check this for you. They're available on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm) - Saqib