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Standard Car Insurance

How can I view my Car Insurance documents?

You can view your Car Insurance documents 24 hours a day via Your Insurance Account.

Not yet registered? It only takes a few minutes to register and you can view, download and print any of your policy documents straight away.

Once you've logged in to Your Insurance Account, select the relevant policy.

You can access your documents by selecting 'View documents' from the home screen where you will be presented with a list of your documents and the dates they are valid from.

Documents by post:

Documents sent in the post can take up to five working days to arrive.

Please note, when checking your documents you must ensure all your information is accurate and up to date as any incorrect information could leave you uninsured.

This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.


Hi @chrissy4852, has the new policy started as you may not be able to access the account until the policy has begun?

Yes it started as from yesterday I received a email confirming it had. Also I have a old account I have never been able to access for a mobile account, get a email from tell me the amount to be paid tried accessing that 4/5 year ago just given up now. Thing is I can make this community account so easy... BUT not one to see what I have purchased ie:my new car insurance. Tried that many times cos of it saying wrong username wrong password I honestly don't know what I used now so would have to set up a new account to access my details not happy at all Can I have my new car insurance posted out please? 

Our online portal access began just over 2 years ago. Previously this would have been sent via email. I can certainly arrange this if you send a private message to @Tesco-Bank. However, we may be better trying to resolve your online access so you can make any amendments to the policy in the future. 

Yes I agree with you. Would be brilliant if I could access it on my own. But like I said I have tried everything now so where do we go from here? Can you set me up a new account because I'm sick off trying, and do it through the private message? 

I tried setting up a new account but when I put in a password it won't accept it and it won't accept the same for username either. Keeps saying invalid use numbers and caps lower case etc well I did use all what was recommended still wouldn't let me use the ones I chose believe me fed up of trying now 


If you send a private message to @Tesco-Bank we can see what we can do to help you access your online account.

I have logged into my insurance account to print off insurance documents and when i click on the link it takes me to a login page, i have tried countless times but will not let me print off documents. how can i get them sent to me? as would like a copy for my files. 

Hi @PMARIUS, if you sent a private message to @Tesco-Bank with your full name, DOB, postcode and policy number, we can arrange for these to be sent to you by post.

suprise suprise i need tp add my phone number and your website has looped me like it has all these others and its extremely dificult to find a way to message you?

Hi @scaredemkrew, sorry to hear that! Can you please send over a private message to us at Tesco-Bank including your full name, DOB, postcode, policy number and mobile phone number? We'll then be able to help :cathappy: