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Standard Car Insurance

How can I view my Car Insurance documents?

How can I view my Car Insurance documents?


You can view your Car Insurance documents 24 hours a day via Your Insurance Account.


Not yet registered? It only takes a few minutes to register and you can view, download and print any of your policy documents straight away.


Please note, if your policy started prior to 11 December 2017, your documents will not be available to view in Your Insurance Account until you are due for renewal or following a change to your policy.


Policies taken out after 11 December 2017


If you have opted to go online and get your documents straight away, we will email a link to register for Your Insurance Account. Once registered, your documents will be ready to view within Your Insurance Account.


Policies taken out prior to 11 December 2017

If you had originally chosen to receive your documents by email and haven’t yet registered for Your Insurance Account, we would have sent an email within two hours of you purchasing or renewing your policy (if not received, please check your junk/spam folder)

This original email will have contained a secure link for you to follow. Once you’ve entered both the date of birth and postcode for the policy your documentation will be available in PDF format. The link can be re-used to access your documentation as often as needed and will be valid for 12 months, but if you register for Your Insurance Account within this time, the link will no longer be valid.

To open your documents the device you are using must be able to support PDF documentation. If you are unable to open your documentation please try a private laptop or desktop computer.

You may not be able to access your documents from a computer that is not your private computer due to the security restrictions. If this occurs and you are unable to disable the security restrictions, you will need to use a private computer or a compatible device.

If you receive an error message you may have mistyped or not fully completed the relevant information, if this occurs please close down and re-open the link and try again.

Documents by post

Documents sent in the post can take up to five working days to arrive.


Hi @kevinleon143, how can I help you today?




I have an expired policy and am looking for the no claims discount documents. As the policy expired I got an email stating "We have sent you important document(s) about your car policy, including your proof of no claims discount. To access your documents you need to log in to Your Insurance Account." - I registered and logged in, but found the online documents section reports: "You currently have no documents available to view or download.". I see on the forum a few others have had issues finding the documents, do I need to message something directly to get my documents please?

King Regards


Hi @M-C-1 yes if you send us a private message we can look into this for you. Please also include your name, date of birth, postcode and policy number in your private message.


Hi, I am trying to register to view my car insurance documents. I get this message:


To check it's you, we need your mobile or landline number, We need this to send you a one time access code.

Contact us to give us your mobile and/or landline number. Once we have this, you can restart registration.


It then takes me to the help pages. Any help?


Hi @JBPT, thanks for getting in touch. So I can help you register, can you please private message us @CET with your full name, DOB, postcode, reference number and the mobile number you would like to use?




When I log into my account to view my insurance documents all I see are links for new car insurance quote or home insurance quote with no links anywhere to view current documents. Could someone help please.


Many thanks

That is odd. Which document are you looking to download? 


Specifically I'm looking to download my proof of no claims discount which I've had an email saying is available.

I see. So I can look into this, can you please send us a private message to us @CET with your full name, DOB and postcode? - Chris