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Standard Car Insurance

How can I view my Car Insurance documents?

You can find a copy of your policy schedule and certificate of insurance within the welcome pack or renewal pack we sent you.

Documents by email

If you’ve chosen to receive your documents by email, we’ll send you an email within two hours of you purchasing or renewing your policy.

The email will contain a secure link for you to follow. Once you’ve entered both the date of birth and postcode for the policy your documentation will be available in PDF format.

The link can be re-used to access your documentation as often as needed and will be valid for 12 months.

If you have not received your email within two hours please check your junk/spam folder.

To open your documents the device you are using must be able to support PDF documentation. If you are unable to open your documentation please try a private laptop or desktop computer.

You may not be able to access your documents from a computer that is not your private computer due to the security restrictions. If this occurs and you are unable to disable the security restrictions, you will need to use a private computer or a compatible device.

If you receive an error message you may have mistyped or not fully completed the relevant information, if this occurs please close down and re-open the link and try again.

Documents by post

Documents sent in the post can take up to five working days to arrive.

If you have not received your documentation within five working days, please call our Customer Service team on 0345 673 0000* who will be happy to help.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Version History
Revision #
4 of 6
Last update:
‎11-05-2015 10:20 PM
Updated by:
I CNT find my car ins docs and need to make a change

Hi @shell to make a change you'll need to give us a call. Please call 0345 2462895 for standard insurance or 0330 022 2202 for box insurance. Opening hours are 08:00-21:00 Mon-Fri & 09:00-17:00 Sat-Sun.

I just wont to no when my policy is up i never got no paper work or anything what use so ??

Hi @peterdonaldson8 can you give us a call on 0345 2462895 or 0113 8209990 from a mobile. The opening hours are 08:00-21:00 Mon-Fri & 09:00-17:00 Sat/Sun so we can check this for you, and get you new documents.

I took out a policy with you and paid a chunk for the deposit I've had no email to acknoledge this or been sent any email welcome pack documentation of schedule nothing I'm getting worried now registered DV11 HZC

Hi Traykat1998, I’m sorry you haven't received your documents. Please call our Customer Service team on 0345 246 2895 for standard insurance or 0330 022 220 for box insurance who will be happy to help. Advisors are available Mon to Fri 8am-9pm and Sat-Sun 9am-5pm.  We will be able to confirm were your documents are being sent to and re-send if necessary. 


I want to know when my car insurance is due my name is Dudley xxxxxxxxxxx


[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]


Hiya I recieved an email from and they have told me to download a document and on the document it says to send my V5 document, the drivers driving license and no claims bonus to this However on hotmail it says that the email has failed fraud detection and I am afraid of sending over my details to the email. Could you confirm that it is an actual Tesco email. Thanks.

Hi @agronmusaj I can confirm that this is a Tesco Bank email address. I hope this information helps. 




I need to find out when my insurance is up for renewal?? Can't find my documents.