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Standard Car Insurance

How can I view my Car Insurance documents?

You can find a copy of your policy schedule and certificate of insurance within the welcome pack or renewal pack we sent you.


Documents by email


If you’ve chosen to receive your documents by email, we’ll send you an email within two hours of you purchasing or renewing your policy.


The email will contain a secure link for you to follow. Once you’ve entered both the date of birth and postcode for the policy your documentation will be available in PDF format.


The link can be re-used to access your documentation as often as needed and will be valid for 12 months.


If you have not received your email within two hours please check your junk/spam folder.


To open your documents the device you are using must be able to support PDF documentation. If you are unable to open your documentation please try a private laptop or desktop computer.


You may not be able to access your documents from a computer that is not your private computer due to the security restrictions. If this occurs and you are unable to disable the security restrictions, you will need to use a private computer or a compatible device.


If you receive an error message you may have mistyped or not fully completed the relevant information, if this occurs please close down and re-open the link and try again.


Documents by post


Documents sent in the post can take up to five working days to arrive.


If you have not received your documentation within five working days, please call our Customer Service team on 0345 673 0000* who will be happy to help.


*This number may be included as part of any inclusive call minutes provided by your phone operator.

Version History
Revision #
4 of 4
Last update:
‎11-05-2015 10:20 PM
Updated by:
 
Contributors
Comments
raffaello59

 I can't find my email with my insurance detail etc. Can it be sent to my email address agin?

,y car reg is G9 JOS

Hi @raffaello59

 

If you can't find your email and you know your policy number, you can request duplicate documents online via the following link https://gi-service-request.tescobank.com/  

 

Or you can call the team on 0345 2462895 (or 0113 8209990 from a mobile). Opening hours are 08:00-21:00 Mon-Fri & 09:00-17:00 Sat/Sun.

 

Thanks, Jamie.

boblue

 the link to retrieve document is not working can you resend it please

Laskamoja1106
Helo
Ilirgrisha

I need my documents send to me please eather email or post 

 Hi @Ilirgrisha see my comment above on how to retrieve documents thanks

Th3waltons
No posted docs and keeps locking me out of the online docs

Hi @Th3waltons you can request duplicate documents online via the following link https://gi-service-request.tescobank.com/  

 

Or if you want to update to postal documents, you can call us on 0345 2462895 (or 0113 8209990 from a mobile). Opening hours are 08:00-21:00 Mon-Fri & 09:00-17:00 Sat/Sun.

 

 

shell
I CNT find my car ins docs and need to make a change

Hi @shell to make a change you'll need to give us a call. Please call 0345 2462895 for standard insurance or 0330 022 2202 for box insurance. Opening hours are 08:00-21:00 Mon-Fri & 09:00-17:00 Sat-Sun.