You can find a copy of your policy schedule and certificate of insurance within the welcome pack or renewal pack we sent you.
Documents by email
If you’ve chosen to receive your documents by email, we’ll send you an email within two hours of you purchasing or renewing your policy.
The email will contain a secure link for you to follow. Once you’ve entered both the date of birth and postcode for the policy your documentation will be available in PDF format.
The link can be re-used to access your documentation as often as needed and will be valid for 12 months.
If you have not received your email within two hours please check your junk/spam folder.
To open your documents the device you are using must be able to support PDF documentation. If you are unable to open your documentation please try a private laptop or desktop computer.
You may not be able to access your documents from a computer that is not your private computer due to the security restrictions. If this occurs and you are unable to disable the security restrictions, you will need to use a private computer or a compatible device.
If you receive an error message you may have mistyped or not fully completed the relevant information, if this occurs please close down and re-open the link and try again.
Documents by post
Documents sent in the post can take up to five working days to arrive.
If you have not received your documentation within five working days, please call our Customer Service team on 0345 673 0000* who will be happy to help.
*This number may be included as part of any inclusive call minutes provided by your phone operator.