Not yet registered? It only takes a few minutes to register and you can view, download and print any of your policy documents straight away.
Please note, if your policy started prior to 11 December 2017, your documents will not be available to view in Your Insurance Account until you are due for renewal or following a change to your policy.
Policies taken out after 11 December 2017
If you have opted to go online and get your documents straight away, we will email a link to register for Your Insurance Account. Once registered, your documents will be ready to view within Your Insurance Account.
Policies taken out prior to 11 December 2017
If you had originally chosen to receive your documents by email and haven’t yet registered for Your Insurance Account, we would have sent an email within two hours of you purchasing or renewing your policy (if not received, please check your junk/spam folder)
This original email will have contained a secure link for you to follow. Once you’ve entered both the date of birth and postcode for the policy your documentation will be available in PDF format. The link can be re-used to access your documentation as often as needed and will be valid for 12 months, but if you register for Your Insurance Account within this time, the link will no longer be valid.
To open your documents the device you are using must be able to support PDF documentation. If you are unable to open your documentation please try a private laptop or desktop computer.
You may not be able to access your documents from a computer that is not your private computer due to the security restrictions. If this occurs and you are unable to disable the security restrictions, you will need to use a private computer or a compatible device.
If you receive an error message you may have mistyped or not fully completed the relevant information, if this occurs please close down and re-open the link and try again.
Documents by post
Documents sent in the post can take up to five working days to arrive.
If you have not received your documentation within five working days, please call our Customer Service team on 0345 673 0000* who will be happy to help.
*This number may be included as part of any inclusive call minutes provided by your phone operator.