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Standard Car Insurance

How can I view my Car Insurance documents?

How can I view my Car Insurance documents?


You can view your Car Insurance documents 24 hours a day via Your Insurance Account.


Not yet registered? It only takes a few minutes to register and you can view, download and print any of your policy documents straight away.


Please note, if your policy started prior to 11 December 2017, your documents will not be available to view in Your Insurance Account until you are due for renewal or following a change to your policy.


Policies taken out after 11 December 2017


If you have opted to go online and get your documents straight away, we will email a link to register for Your Insurance Account. Once registered, your documents will be ready to view within Your Insurance Account.


Policies taken out prior to 11 December 2017

If you had originally chosen to receive your documents by email and haven’t yet registered for Your Insurance Account, we would have sent an email within two hours of you purchasing or renewing your policy (if not received, please check your junk/spam folder)

This original email will have contained a secure link for you to follow. Once you’ve entered both the date of birth and postcode for the policy your documentation will be available in PDF format. The link can be re-used to access your documentation as often as needed and will be valid for 12 months, but if you register for Your Insurance Account within this time, the link will no longer be valid.

To open your documents the device you are using must be able to support PDF documentation. If you are unable to open your documentation please try a private laptop or desktop computer.

You may not be able to access your documents from a computer that is not your private computer due to the security restrictions. If this occurs and you are unable to disable the security restrictions, you will need to use a private computer or a compatible device.

If you receive an error message you may have mistyped or not fully completed the relevant information, if this occurs please close down and re-open the link and try again.

Documents by post

Documents sent in the post can take up to five working days to arrive.


I received an email to renew my insurance, the mail provided an attachment with the renewal amount but said the documents could be viewed via the new "My Insurance" so I registered and logged in. When I selected the "view renewal" I get a message saying "Regrettably, we are unable to provide you with a quotation at this time". I rang the number I have **sensitive info removed**5 but constantly get "call failed". I need to see the car details documents that set out my no claims entitlement so I can compare the quote with other providers. 

I'm sorry to hear that @shabnam99. If you call us on 0345 246 2895, available Mon - Fri: 8am - 9pm and Sat - Sun: 9am - 5pm, our team can look into this for you and provide your renewal price as well. 


Thanks Scott, as I said in my earlier comment I have the renewal amount, its the documents I need. I have managed to get through to the call centre and they are posting the documents to me so all sorted now.

Glad to hear that your documents are on the way! Hope you have a great weekend!


Have received a email to view remewal on line and can not get loged in. 

Have tried to re-register and this does not work. and have spent an while try to find out how to retreive account 

Please help 

Hi @EJkissane3, I'm sorry to hear that. So I can check your online account and see what I can do to help, please send a private message to our @CET account. Please include your full name, DOB, postcode and reference number in the message. 


I have chosen to go with Tesco car insurance , have paid by visa but its been pending since yesterday and cannot veiw or log into account to get documents or see if ive got insurance 

Hi @mikijones, i'm sorry to hear that. What seems to be the issue with you logging in to Your Insurance Account online? 


I have received on 22 June 2018 an email renewal for my car insurance which is due on 9 July 2018 so I have tried numerous attempts to log in and to register but to no avail.  To check it's you we need your mobile or landline number so I click on contact us and then all I get another screen but there is no where way I can give this information to then obtain a one time access code to restart registration.  Please how can I review these documents to enable me to renew my car insurance !!!


I await your reply to resolve this matter.



Hi @Safoster20, I'm sorry to hear that. We will need to update your contact number to allow you to log in to the account. If you would like to call our customer service team they can help you with this. Our number is 0345 246 2895 (or 0113 8209990 from a mobile) and our opening hours are 8am - 9pm Mon-Fri and 9am - 5pm Sat -Sun.


Alternatively, message us via our social media channels Facebook or Twitter and we can arrange to update this.