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Pet Insurance

What do I do if my bank account details change for my Pet Insurance?

If your bank details change, call us on 0345 072 2112* and we will update our records with your new details.


Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.


I need ro change my address on the Pet Insurance - is this possible???  No address on the letter confirming my pet insurance and no email address to change it either??

Hi Toby, thanks for getting in touch. As our pet policies are underwritten and administered by Royal & Sun Alliance, you should contact them directly for help with this. You can reach them at or you can call them on 0345 078 3895, available Monday to Friday 8am-8pm, Saturday 9am-5pm, and Sunday 10am-5pm and they’ll be happy to help - Kelly