From our current account that likes to thank you as you spend, to our travel money delivered wherever it's most convenient for you, we aim to give you banking the way you want it.
Whether it's to help manage your spending, spreading the costs of a one-off purchase, or the serious business of buying a house, we've got it covered.
Our range of savings accounts can give you competitive rates and easy access, while our ISAs offer tax free saving for you and your children.
Whether you're protecting your car, your pets, your house, or just want to be safe on your travels, we have a comprehensive range of insurances with options that let you tailor your cover to your lifestyle.
Calculators and comparison tables, jargon busters and top tips - our selection of tools and helpful information can help you get to grips with our products.
If you're already banking or have insurance with us and you've got a question, need some help, or want to know what's available to you, you've come to the right place.
If your bank details change, please call 0345 072 2112* to provide the new details.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
I need ro change my address on the Pet Insurance - is this possible??? No address on the letter confirming my pet insurance and no email address to change it either??
Hi Toby, thanks for getting in touch. As our pet policies are underwritten and administered by Royal & Sun Alliance, you should contact them directly for help with this. You can reach them at email@example.com or you can call them on 0345 078 3895, available Monday to Friday 8am-8pm, Saturday 9am-5pm, and Sunday 10am-5pm and they’ll be happy to help - Kelly
My direct debit has been cancelled and I can't login online, what do I do?
Hey @kayleigh19871, I’m sorry to hear about this. As our Pet Insurance is underwritten by Royal & Sun Alliance, it would be best to give them a call on 0345 078 3895 (Mon - Fri: 8am - 8pm, Sat: 9am - 5pm, Sun: 10am - 5pm) and they'll be happy to help you with this. They'll help you get the direct debit up and running again. I hope this helps 🙂 - Cheryl
I need to change my bank details for my pet insurance. I tried to phone the number provided but due to the current situation with COVID-19, it says I need to go online. How do I change my bank details at present?
need to change my bank details for my pet insurance. I tried to phone the number provided but due to the current situation with COVID-19, it says I need to go online. How do I change my bank details at present? If this cannot be done, then I will need to cancel this policy straight away.
Hi @HoneyHolland, thanks for getting in touch. You can contact us by emailing firstname.lastname@example.org. I hope this helps! - Caroline
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