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Pet Insurance

If I change my mind about Tesco Pet Insurance, can I cancel the cover?

If you change your mind for any reason, you can cancel the policy within 14 days of the cover starting. This is called the 'cooling off period'. If you cancel in the cooling off period, you will receive a full refund for any payments you've already made, provided you haven't made a claim.


After the cooling off period, you can still cancel your policy at any time and there are no cancellation fees.


Hi @laineybabes1, thanks for getting in touch. I'm afraid that we don't have access to the systems used by our colleagues in our Pet Insurance team, but most refunds should take no longer than five to seven working days. We'd advise calling the team directly on 0345 078 3895, available Mon - Fri: 8am - 8pm, Sat: 9am - 5pm and Sun: 10am - 5pm, and they will be able to help further - Scott

Hi there.  I need to cancel my pet insurance.  Please can you assist me with this?

Hi @Misski12, I'm sorry you’re looking to cancel your Pet insurance policy. You'll need to give us a call to cancel as this can't be arranged via social media, I'm afraid. Please ring on 0345 078 3895, lines are open Mon-Fri 8am-8pm, Sat 9am-5pm, and Sun 10am-5pm - Ainsley

Why are you sending me threatening letters about ‘a loan’ I have cancelled (what loan??) when cancelling my pets insurance with you that I’ve had for years??? You clearly state below it can be cancelled any time


I cancelled the policy when you more than doubled the policy figure after a very small claim


Nearly £800 per year for a young small dog and cat was ridiculous  


Really disappointing

Hi @1711sarah, I’m sorry to hear this. So I can look into this further, can you please message us privately @Anonymous with your full name, DOB and postcode?