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Pet Insurance

If I change my mind about Tesco Bank Pet Insurance, can I cancel the cover?

If you change your mind for any reason, you can cancel the policy within 14 days of the cover starting. This is called the 'cooling off period'. If you cancel in the cooling off period, you will receive a full refund for any payments you've already made, provided you haven't made a claim.


After the cooling off period, you can still cancel your policy at any time and there are no cancellation fees.


Hi @Minxymazza1, sorry to hear that. I'm afraid to say I'm unable to access pet insurance using this channel so the email address to contact them is and phone number is 0345 078 3895 (Mon - Fri: 9am - 5pm). The phone lines can be busy due to a reduced level of staff now operating due to COVID-19, so if you send an e-mail, they will respond to your query as soon as they can.

Hi, I want to stop the renewal of my pet insurance policy as I've taken out a new policy. My current policy is due to expire tomorrow night at midnight. It says on the website that customer services are open Sundays from 10-5 but when I called the number a message says that because of covid they are currently only open Monday to Saturday. I can't find an email address to contact them, can you help please?

Hi there, sorry to hear you don't wish to renew your policy. You can email the Pet Insurance team at and they will be happy to help. Take care.