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Pet Insurance

If I change my mind about Tesco Bank Pet Insurance, can I cancel the cover?

If you change your mind for any reason, you can cancel the policy within 14 days of the cover starting. This is called the 'cooling off period'. If you cancel in the cooling off period, you will receive a full refund for any payments you've already made, provided you haven't made a claim.


After the cooling off period, you can still cancel your policy at any time and there are no cancellation fees.


Hi @john-johnson, I'm afraid we are only able to cancel your policy over the phone. I appreciate this will come with a long wait time at the moment so I do apologise for this. You can reach our Pet Insurance Team on 0345 078 3895 (Mon - Fri: 8am - 8pm, Sat: 9am - 5pm, Sun: 10am - 5pm) - Alex

  • I want cancel my credit card 

Hi @Erham46, please send a private message to Tesco-Bank and we'll be able to help - Chris 

Can I cancel my pet insurance without calling?

Hi there, I'm sorry you’re looking to cancel your Pet insurance policy. You'll need to give us a call to cancel as this can't be arranged via social media, I'm afraid. Please ring on 0345 078 3895, lines are open Mon-Fri 8am-8pm, Sat 9am-5pm, and Sun 10am-5pm - Keigan

Hi. I would like to cancel my policy as its too much. I have sent an email to do this as tele lines aren't ringing, I'm presuming busy. Thanks. 

Hi @Dbillo, thanks for your message. I'm sorry to hear this but I'm afraid we don't have access to Pet Insurance policies here. Due to Covid-19, our teams are working to reduced hours at the moment. Please try calling them again on 0345 078 3895, lines are open Mon-Fri 8am-8pm, Sat 9am-5pm, and Sun 10am-5pm - Trinh 

I would like to lapse my pet insurance from today, I can’t get through on the phone so please action this for me

Hi @Dawnd22, I'm sorry to hear you're looking to lapse your policy. As we don't have access to the Pet Insurance systems, we wouldn't be able to action this here. You would need to call our team directly on 0345 078 3895 (Mon - Fri: 9am - 5pm) or alternatively, you can email them here - - Keigan

How the heck can I cancel my pet insurance policy I’ve tried on this site it’s ridiculous I’m going round in circles