Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 
81473members
23076posts

Personal Current Account FAQs - colleague only

Sort by:
The type of contactless debit card we are giving you is based on your application and the information held by credit reference agencies.   To help you avoid going overdrawn, your new card will always attempt to check that you have enough money to make a payment.   Sometimes when you try to make a payment, your card might not work if the seller can’t check you have enough money to make the payment, for example: at Pay at Pump or buying tickets on a train.   It is not possible to change the type of contactless debit card on an account. You would need to apply for a new account and once your application has been received, we would then make a decision on the type of card to be issued.   This content is exclusively for Tesco colleagues only.
View full article
Please see our rates and fees page to find out more information on your interest rates.   This content is exclusively for Tesco colleagues only.
View full article
 You can post cheques to us by sending them to:   FREEPOST  TESCO BANK 4943   (Please note: No other address details such as road, town or postcode are required)   Please send a completed pay in slip with your cheque, or write your Tesco Bank account number and sort code clearly on the back of the cheque.   You can find pay in slips in your cheque book. If you don’t have a cheque book for your current account you can request a book of pay in slips. Simply call us on 0345 835 9563*   Lines are open 24 hours a day, 7 days a week.  Calls may be recorded   This content is exclusively for Tesco colleagues only.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article
How soon can I use my money?   If we receive it on a business day your money will be available to spend before midnight on the next business day. For example, if we receive your cheque on a Tuesday, your money will be available before midnight the next business day (Wednesday).   A business day is any day from Monday to Friday which is not a bank holiday in England and Wales.   What about weekends and bank holidays?   If we receive your cheque at the weekend or a bank holiday, your money will be available to spend before midnight two business days later. So if we receive your cheque on Saturday, it will be treated as if we received it on Monday, meaning the money will be available before midnight on Tuesday.   How long will it take to reach Tesco Bank?   Cheques posted to Freepost Tesco Bank 4943 will reach us by first class post. On average, this takes two to three business days, however, timescales may vary.   This content is exclusively for Tesco colleagues only.
View full article
 To view your statements and documents online, log in to Online Banking.   Click on your account and then select Manage Account on the right hand side.   Then, select either View your statements or View all documents from the Your document store on the right-hand side of the Account Overview. The last 20 items for all your accounts will be displayed.   If the statement or document you want is not displayed automatically, you can search for these by selecting your account and the document type from the drop-down menus.   You cannot view statements for closed accounts, only ones that are open.   This content is exclusively for Tesco colleagues only.
View full article
You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled.  We'll guide you through this process if you choose to do this.   To cancel a switch, call us on 0345 835 9563*   Lines are open 24 hours a day, seven days a week. Calls may be recorded.   This content is exclusively for Tesco colleagues only.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator
View full article
The easiest way to check your balance or transactions on your current account is by logging into the Tesco Bank Mobile App or Online Banking 24 hours a day. Alternatively you can call us on 0345 835 9563* Lines are open 24 hours a day, seven days a week. Calls may be recorded. This content is exclusively for Tesco colleagues only.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article