If you are not able to find any paperwork relating to PPI you may have taken out, you can contact us to enquire if you have ever held PPI with us or complain. Find out how to contact us to check if you had PPI or to complain here.
Payment Protection Insurance is an optional insurance policy, typically taken out alongside loans or credit cards that could help cover your repayments if you can't meet them due to illness, sickness, disability or involuntary unemployment.
Payment Protection Insurance was sold on Tesco Bank Loans taken out between January 1997 and March 2009 and has been available on Tesco Credit Cards since January 1997.
If you have already submitted a complaint to us regarding undisclosed high commission and/or profit share you may have received an acknowledgement from us advising that we would place your case on hold pending the rules and guidance on PPI complaints being published/implemented. The new FCA rules and guidance came into force on 29 August 2017 and we will be contacting you with our final decision on your complaint therefore there is no need for you to contact us again.
If you want to complain, you should do so as soon as possible and before the deadline on 29 August 2019. For information on how to make a complaint, please visit here.
There is no need to use a Claims Management Company (CMC) or a solicitor to make your complaint. CMCs and solicitors are likely to charge you a fee for their services. If you contact us directly we will assess your complaint in exactly the same way that we treat complaints sent in by a CMC or solicitor and you won't be charged any fees by us. If you choose to use a CMC or solicitor, you should check that they are authorised.
The more information you are able to provide us with, the quicker we will be able to check whether you have ever taken out a PPI policy with us. Please include your current name, any previous names, your current address, any previous addresses and your date of birth”. If you do not have all of this information, then please provide as much as possible ab out the ways in which you can make a complaint here.
If you remain dissatisfied after receiving our decision on your complaint you have the right to refer the matter to:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
You can telephone them on 0800 023 4567 or 0300 123 9123 or visit their website for further information.
Once the deadline has passed, PPI complaints will only be considered in certain circumstances. These include:
If you have a live PPI policy and in the future have a claim on it that is rejected for reasons related to the sale. The complaint must be related to the reason the claim was rejected, for example, eligibility, exclusions or limitations.
If your PPI policy was sold after 29 August 2017.
The Financial Conduct Authority (FCA) has set a deadline of 29 August 2019 for making a PPI complaint. For your complaint to be considered you need to have made your complaint to us by this date. If you complain about your PPI policy after this date, your complaint will only be considered in specific circumstances.
You can find further information relating to PPI and/or guidance on making a complaint on the websites of:
Financial Conduct Authority
Financial Services Compensation Scheme
Money Advice Service
Money Savings Expert
Citizens Advice Bureau