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Payment Protection Insurance (PPI)
I have already submitted a complaint about undisclosed commission/profit share, what should I do now?
If you have already submitted a complaint to us regarding undisclosed high commission and/or profit share you may have received an acknowledgement from us advising that we would place your case on hold pending the rules and guidance on PPI complaints being published/implemented. The new FCA rules and guidance came into force on 29 August 2017 and we will be contacting you with our final decision on your complaint therefore there is no need for you to contact us again.