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PayQwiq

Why has my account been locked?

We may lock your PayQwiq account if we suspect that any payments on your account may be fraudulent. If we have locked your account please call us on 0330 123 0304 (Monday to Friday from 8am-8pm, Saturday from 9am-6pm and Sunday from 10am-6pm).

 

To keep your account safe, we will ask you a few security questions when you call us. Once we've verified your identity, we will get your account back up and running.

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Last update:
‎11-10-2016 04:33 PM
Updated by:
 
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amylulalula

How do I private message you? I've been locked out of my account because I have a new PC. I need to request a Temporary Security Number asap. 

Hi @amylulalula, when you're logged in to Community there's a "Messages" button near the top of the page between "My settings" and "Notifications". Click this and send a message to @CET with your date of birth, postcode and mobile number?

 

When sending your details please leave a space between each of the characters, otherwise they'll be filtered out by the system, thanks.

amylulalula

Sent message last Wednesday requesting this and still have not received the temporary passcode / had account reset? I need this urgently please 

I'm glad we've managed to resolve this for you now via Private Message :) 

amylulalula

Yes, thank you for your help - all is well :)

deborahhislop

I too have been locked out of my account - no idea why as PC is not new and have logged on before without difficulty.  Also app isn't working. There is no message button on my page to allow me to private message so what now?

Hi @deborahhislop

 

When you're logged in to Community there's a "Messages" button near the top of the page between "My settings" and "Notifications". Click this and send a message to CET with your date of birth, postcode and mobile number. 

 

When sending your details please leave a space between each of the characters, otherwise they'll be filtered out by the system, thanks.

 

 

Tasmiahf

There is no message button there. Ive got a new phone and so its not letting me log in. Also got a new number. The app is saying my details need to be updated and to log in online but online its telling me the browser im using isn't recognised with my account???

Hi @Tasmiahf

 

If your mobile number has changed, we'd advise to call us on 0345 300 3511, available 24/7, and my colleagues will be able to update the number and get you logged back into your account.

L_Zs

Hi, I have nearly same problem, but I could not find any possibility to send a private message to anyone. (I m not native english language people, sorry, if I do wrong expression). I live at overseas, and accidently locked my password, but I have my UK cell number here. I got a code for the new device recognisation, but the system said, I could not reset the password, that I would. Any suggestion will be appreciated, thanks advance.