Online banking

Online banking

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Online Banking

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Yes, you can log in to Online Banking from more than one computer or mobile device as long as we have your up to date mobile phone or landline, or you've already asked us to recognise the computer or mobile device.   If you don't have a mobile phone or landline, you can log in from only one recognised computer or mobile device.
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You can stop Tesco Bank recognising your computer by deleting your browsing history and cookies from your web browser or by using your anti-virus or anti-spam software. This will remove the small security token that's stored on your computer and stops your computer being recognised. Should you wish to log back in, you will need a One Time Access Code to be sent to your mobile or landline number.
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If you think someone knows your login details we would suggest resetting all of your security information.   Once you are logged in to Online Banking, at the top of the page please select Settings, then Manage Security Details. On this page you can reset your username, security number, password and security questions.   If you think someone has used your login details and you're still concerned after resetting them, please call us straight away on 0345 300 3511*.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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As a security measure we'll log you out of Online Banking if you've been inactive for 5 minutes. If you believe you are being logged out earlier than this, try clearing the cache on your browser and logging in again.
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We're doing everything we can to help at this time. We need to support our most vulnerable customers in the first instance. Please help us by continuing to use Online Banking and only contacting us if your call is urgent. Read our latest customer update here.
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Due to new EU regulations, all banks need to provide an extra layer of security for their customers. This is called Strong Customer Authentication (SCA) and increases your protection when paying for things online, spending on a contactless card or using Online Banking or the Mobile App. Some things you may start to see:   When you pay for something online, we may send a code to your mobile or landline to check it’s really you. That’s why it’s important you check we have your correct phone number. If you make contactless payments, we may ask you to input your PIN from time to time. So, if your contactless payment is unsuccessful just insert your card and use your PIN. You may be asked for extra security in our Mobile App or Online Banking, so we can make sure it’s you. These extra steps are just new ways to confirm it’s really you to help keep your account secure. More information can be found on our website.
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If the card stored to pay your credit card bill online has expired or if you just want to add a new one, you can do this via Online Banking. To amend an existing card; Log in to Online Banking, click on your credit card and then select More on the right hand side From the drop-down list, click Manage Account On the left hand side, click ‘Make a payment’, then select Make a debit card payment Choose the debit card you would like to use for the payment, and then click update Complete the relevant information on the next screen and then click Submit. You will then be able to make the payment using the updated card information. To add a new debit card, Log in to Online Banking, click on your credit card and then select More on the right hand side From the drop-down list, click Manage Account On the left hand side, click ‘Make a payment’, then select Add a new debit card Complete the required fields and once completed, click Submit. You will then be able to make the payment using the updated card information. There are many ways to pay your credit card bill, all information can be found under our exiting FAQ 'Paying your Credit Card'. 
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When you spend with your credit card, the retailer will request approval from us to debit your account with the transaction. Your ‘available credit’ will reduce by the amount you have spent and the transaction will show as a ‘pending transaction’. A ‘pending transaction’ only shows limited information that we have available on the transaction. Once we receive all the details from the retailer to claim the funds, this ‘pending transaction’ will be removed and shown as a normal transaction in your ‘statement’ and ‘transaction list’. At this point, your ‘available credit’ and ‘balance’ will be updated accordingly. This generally won’t take more than 7 days, however may take longer for international transactions. If you are paying your credit card using a debit card, we show this as a pending payment in your transaction list. This payment will be called “Card Payment” in your pending transactions and will generally take up to 2 days to be processed depending on what time you make the payment. Other forms of payment such as Direct Debits or online transfers will not appear in the pending transactions list. Please note that Online Banking and Mobile Banking app only shows pending transactions for credit cards, this does not apply to our current accounts.
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Due to new banking regulations, all banks need to provide an extra layer of security for their customers. This is called Strong Customer Authentication (SCA) and increases your protection when paying for things online, spending on a contactless card or using Online Banking or the mobile app. Some things you may start to see: When you pay for something online, we may send a code to your mobile or landline to check it’s really you. That’s why it’s important you check we have your correct phone number. If you make contactless payments, we may ask you to input your PIN from time to time. So, if your contactless payment is unsuccessful just insert your card and use your PIN. You may be asked for extra security in our Mobile App or Online Banking, so we can make sure it’s you. These extra steps are just new ways to confirm it’s really you to help keep your account secure. More information can be found on our website.
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