Our forgotten security number and password process will allow you to reset both of these at the same time. Just enter your username and select Forgotten both security number and password to start the process.
If using a recognised device, enter your name, date of birth and postcode as we’ll need this information to identify you.
You can choose to enter your 16-digit card number or account number and sort code from your current account, credit card, savings or loan account. Once your details are verified your username will appear on screen.
You’ll be asked if you’d like to receive your temporary security number by text message or by post. If we have an up-to-date mobile or landline number then you can receive your temporary password straight away. If you choose to receive your temporary security number by post or we don’t have your mobile or landline number, we’ll send it first class. Once you have your security code we can then continue with the process.
Once you’ve successfully entered your temporary security number, you’ll be asked to reset your six-digit security number and password.
If you are using an unrecognised device, you will need to call us on 0345 678 5678*.
Remember, your security number can’t be your date of birth or a simple pattern, for example 123456, 654321, 112233 and your password must be at least seven characters with a mix of letters and numbers. It’s case sensitive and can’t be the same as your username.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone
Yes, you can log in to Online Banking from more than one computer or mobile device as long as we have your up to date mobile phone or landline, or you've already asked us to recognise the computer or mobile device.
If you don't have a mobile phone or landline, you can log in from only one recognised computer or mobile device.
We’ve created a dedicated customer support section on our new website. Here you’ll find all the information you need to get things done as well as our contact details.
Just visit our online banking, mobile banking or contact us pages.
You can stop Tesco Bank recognising your computer by deleting your browsing history and cookies from your web browser or by using your anti-virus or anti-spam software.
This will remove the small security token that's stored on your computer and stops your computer being recognised.
If you think someone knows your login details we would suggest resetting all of your security information.
Once you are logged in to Online Banking, at the top of the page please select Settings, then Manage Security Details. On this page you can reset your username, security number, password and security questions.
If you think someone has used your login details and you're still concerned after resetting them, please call us straight away on 0345 300 3511*.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
Alerts are messages we send you by email or SMS letting you know about important updates and key activities on your account.
For further information relating to your product, please visit the following FAQs:
How do I manage my Current Account alerts?
What type of alerts can I receive for my savings and loan accounts?
What types of alerts can I receive for my credit card?