Online banking

Online banking

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Online Banking

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You can view your minimum payment via Online Banking and via our Mobile App. Once logged in, you will see this under each Credit Card you have.    Your latest statement summary is on the Credit Card Overview.
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You can view your last 90 days of transactions for credit cards, savings and current accounts. If you'd like to download them or view more via statements, then simply select Manage account.   You can view up to 18 months of statements for your credit card, 12 months for current accounts and all statements produced since the opening for savings accounts.
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You'll be asked to choose a Username when you register for Online Banking or our Mobile App and you'll use this every time you log in via Online Banking. Your username will be defaulted to the email address you gave us when you applied for a product, but you can choose a different Username if you want.   Your Username:   must be at least six characters can be letters, numbers or a mix of both can be your email address is not case sensitive   Please note: you can change your Username online.
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You'll still be able to get into Online Banking from a browser on a computer or mobile device that you've already asked us to recognise (unless you've forgotten your login details).   Alternatively, if you are logging in from an unrecognised device, you can choose to receive your One Time Access Code through an automated call to the landline number we hold for you so we can check it’s you. If you've forgotten your login details or you're using a device that we recognise, you can request a Temporary Security Number by calling us on 0345 300 3511*.   We can post this to your home address or send it by text message to your mobile phone for when you do have signal availability.   The Temporary Security Number is valid for 30 days. When you use this code to log in, you'll need to reset your all your security details.   If you need to manage your account urgently, you can contact us by telephone.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You can update your address, mobile phone number, home phone number and email address online.   If you have more than one Tesco Bank product, you may need to update your mobile number and address for each one.   Find out about updating your details if you’re a Current Account, Savings or Loans customer. Find out about updating your details if you’re a Credit Card customer. 
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Yes, you can log in when abroad.   Please make sure that your mobile phone number is up to date before travelling as we will send you a One Time Access Code by text if you log in using a computer or mobile device that we do not recognise.   If you're using a computer that could be used by someone else, for example in a hotel lobby or an internet café, we recommend you close your browser after logging out of Online Banking. Please note: we can only send One Time Access Codes to UK mobile numbers.   Our mobile app is also available to use when abroad if setup before leaving the UK.
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A typical phishing scam involves a fraudster sending an email to a customer claiming to be from their bank and will involve asking you to provide personal or security information usually after clicking on a link. The email may claim you need to reset your security details or that you won a prize or competition.   We will never email you and ask for security information or for you to update your details. Before clicking on any links included in the email, you should hover over the links to see if the address looks suspicious or doesn’t point to the tescobank.com website.   If you think you have received a fraudulent email, please forward it to phishing@tescobank.com and then delete it. If you are concerned that you may have revealed information or clicked on a link that you shouldn’t have, we would suggest resetting your security details. Please follow the instructions in this FAQ.   Watch out for:   Emails that do not address you by name. Tesco Bank will always include your name in an email but fraudsters may use ‘Dear loyal customer’ or ‘Hi there’.   Any emails, webpages or phone calls where you are asked to reveal your full PIN or Security Number. Tesco Bank will only ever ask you for random digits.   Poor spelling and grammar.   Text links within an email message.   Threatening language about your account being blocked.   A request to download a piece of software.   For examples of the types of emails we do send out – please follow link to security centre.   If you are sill concerned, please call us on 0345 300 3511* immediately.   Calls maybe recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Since the picture and memorable phrase log in feature was introduced, we’ve worked hard to introduce new technologies that keep you and your money safe when using online banking. For this reason, along with customer feedback, we’ve decided to remove the picture and memorable phrase log in feature from the 19th February 2019. You won’t need to do anything differently and your online banking will continue to be secure.
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Yes. You can download your data in either a Microsoft Excel compatible format (csv) or Microsoft Money format (ofx).   Log in to Online Banking, click on your account and then select Manage account.   Select which credit card you want to view and then select view transactions. You will then be able to pick the format you wish to download your transactions.
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No, only the cardholder can manage their credit card online. Please call us on 0345 300 4278* if you need to make a payment or access an account on the cardholder's behalf.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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