Online banking

Online banking

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Online Banking

Why can’t I access Online Banking on my Mobile, Tablet or Desktop device?

To keep your account safe and secure, we continually build and test our online services against the latest versions of the most widely used browsers such as Safari, Firefox, Chrome, Microsoft Edge and Internet Explorer. We recommend upgrading the software on your devices and browser to the latest versions, this will keep you safe when banking online and allow you to access all of the latest features and services.

If you’re having issues logging into our Online Banking on your mobile, desktop or tablet device, this may be due to your device running older software versions. To fix this, please update to the newest iOS or Android software and latest version of your internet browser.

Alternatively, you can download our Mobile Banking App, which is also widely supported across a number of mobile devices and available for download from the Apple store or Google Play store.


I can’t log on on my iPad says doesn’t recognise device after 4years of using it

Hi, you will receive a message on screen advising your tablet/computer is unrecognised from time to time and this is due to the cookies being cleared from your web browser or device; this is how we recognise a customer’s device. Normally when this message pops up you should be able to continue your log in by requesting a One Time Access Code to your mobile phone or landline. What would prevent you from completing this process would be part of your security being locked.


Please send a message to @Tesco-Bank with your full name, DOB and postcode and we'll be able to help you get back online! 


Hi there, I’m having great difficulty logging into my online bank account...I have put my name and bank details etc but it’s coming up that I’m not recognised for some reason? Many thanks Katie.

Hey @Xkate1985, thank you for getting in touch. I’m sorry to hear about the difficulty you’re having. You should be able to request a One Time Access Code (OTAC) after entering your security number. After entering the OTAC, you can then enter your password to log in.

If you’re unable to do this or are receiving a lock out message, please send a private message to @Tesco-Bank containing your full name, DOB and postcode and we’ll be happy to look into this further 🙂

Dear SirMadam ,

i have spent 30 minutes on telephne for registering my desketop. got temperory security code. fine it started working.

after 2 days it did not work 

Hi @Manu39, I'm sorry to hear this. So I can look into this for you, can you please message @Tesco-Bank with your full name, DOB and postcode? - Carly

I have a new phone and it won't let me login to my account and I need to make a payment. 

Hi @LucyLocket1972, thanks for getting in touch. So we can look into this for you, can you please message @Tesco-Bank with your full name, DOB and postcode? - Carly

Why am I unable to use the online banking app? 

I keep trying but continually get access denied. 

Hi @Elsonrifles, thanks for getting in touch. I'm sorry to hear you're struggling to access online banking. Could you send a private message to @Tesco-Bank so I can help you log in? - Brogan