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Online Banking

What is a Temporary Security Number and when do I use it?

A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

  • You're registering for Online Banking for the first time
  • You’ve forgotten your login details
  • You've locked your security number, you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number
  • You've locked your password, you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.

If you know your security number and security questions, it is possible to call us on 0345 300 3511* and update your mobile number.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Comments

Hi @Witter, thanks for your message. If your online banking has been locked, you will require a Temporary Security Number (TSN) to reset this so you can log in again. Could you please send us a private message to Tesco-Bank so we can help with this? - Christina 

 

 

I've been asked to contact tesco to get a temporary security number. I've been locked out of my account.

How do I get this? 

Hi @Morgan29, thanks for getting in touch. Can you please send us over a private message to Tesco-Bank confirming your full name, DOB and postcode? - Kelly

 

I've sent a pm 

Thanks

what number do I call to get a temporary security number

Hi @karendraper74 , you can contact us on the number at the top of this post. 

Hi. For some reason my app is asking for a security code, after working for months and I’ve tried to log on to online banking and it’s saying the device isn’t recognised and to request a temporary security code.

 

Hi @Bexie124 can you send a private message to @Tesco-Bank, with your full name, DOB and postcode so we can see what we can do to help? 

Hi

ive forgotten my login details for Tesco online to manage my loan, how do I get a temporary security number?

 

thanks

tim

Hi @Timyp, can you follow the instructions above and send us a private message so we can see how we can help.