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Online Banking

What is a Temporary Security Number and when do I use it?

A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

 

  • you're registering for Online Banking for the first time

 

  • you've forgotten your login details

 

  • you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.

 

We'll send the Temporary Security Number to you by text message, if we have your up to date mobile phone number. If we don't, we'll send it by post and you'll have to wait for it to arrive before you can log in to Online Banking.

 

When you receive your Temporary Security Number return to the Registration or Login screen. You'll be asked to enter the Temporary Security Number in full to complete registration or reset your login details.

 

Your Temporary Security Number is valid for 30 days from the date it was requested and can only be used once. If it expires, you'll need to contact us to get a new one.

Version History
Revision #
4 of 5
Last update:
‎28-04-2015 11:47 AM
Updated by:
 
Contributors
Comments
Lalaine1966

Can you send me a temporary security number please?

Hello @Lalaine1966

 

Please see this post here for more information on how to obtain a Temporary Security Number (TSN).

Spjc66

Can you please send me a temporary security number 

Hi @Spjc66, please see the above post on how to request a temporary security number.

TracyM58

Hi can you send me a temporary security number please 

TracyM58

How do I get a temporary security number thanks 

Sstamato

Can you send me temporary security number please?

TracyM58

How do I get a temporary security number thanks 

Hi @TracyM58 @Sstamato

 

If you look at this post, this will let you know how you can request a temporary security number 

Jcardoso

Can you Send me a temporary security number please?