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Online Banking

What is a Temporary Security Number and when do I use it?

A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

 

  • you're registering for Online Banking for the first time

 

  • you've forgotten your login details

 

  • you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.

 

We'll send the Temporary Security Number to you by text message, if we have your up to date mobile phone number. If we don't, we'll send it by post and you'll have to wait for it to arrive before you can log in to Online Banking.

 

When you receive your Temporary Security Number return to the Registration or Login screen. You'll be asked to enter the Temporary Security Number in full to complete registration or reset your login details.

 

Your Temporary Security Number is valid for 30 days from the date it was requested and can only be used once. If it expires, you'll need to contact us to get a new one.

Version History
Revision #
4 of 5
Last update:
‎28-04-2015 11:47 AM
Updated by:
 
Contributors
Comments
joflo7393

please can you send me a temporary security number - thanks

Hi @Jcardoso and @joflo7393, please follow the instructions on this page here for so we can look to send you a temporary security number.

Sean1

can't send a private message to @CET beacause i have not received verification email for community account, tried resending numerous times and still not received

 

Hi @Sean1, I've now verified your email address so that you're able to send @CET a private message. Please use the link that Nick has posted above to find out the Temporary Security Number process.

Ree

Can you send me a temporary security number please 

Hey @Ree, please see this link here so we can look into sending you a temporary security number

Chughc

Please send me a Temporary Security Number.

Hi @Chughc, thanks for getting in touch. If you send us a message to the @CET account with your name, DOB and postcode, we can post out a security number to your home address. 

 

When you send your details, add additional spaces between the characters like A B 1 2 C D etc

mistert1976

I need a temporary security number.... what do i need to do to get one?

Hi @mistert1976, I can see that you've sent us a private message with your details. We'll send out the security number today.