Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 

Online Banking

What is a Temporary Security Number and when do I use it?

A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

 

  • you're registering for Online Banking for the first time

 

  • you've forgotten your login details

 

  • you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.

 

We'll send the Temporary Security Number to you by text message, if we have your up to date mobile phone number. If we don't, we'll send it by post and you'll have to wait for it to arrive before you can log in to Online Banking.

 

When you receive your Temporary Security Number return to the Registration or Login screen. You'll be asked to enter the Temporary Security Number in full to complete registration or reset your login details.

 

Your Temporary Security Number is valid for 30 days from the date it was requested and can only be used once. If it expires, you'll need to contact us to get a new one.

Version History
Revision #
4 of 5
Last update:
‎28-04-2015 11:47 AM
Updated by:
 
Contributors
Comments
stuartpalma88

Hi - Can yous end me a temporary security number please?  How do I send a private message on here?

Hi @stuartpalma88

 

Please go to my post and follow the steps there by private messaging CET

 

Thanks, Jamie.

Tlwa1948
Can you send me a temporary security number please?

Hi @Tlwa1948

 

If you go to my post and follow the steps there by private messaging CET the team will you get back in.

 

Thanks, Jamie.

Tlwa1948

How do I send a private message ?

Hi @Tlwa1948

Please click here to be taken to the CET page and on the top right hand side under 'Contact Me' you can click 'Send this user a private message'. We'll then need the details requested in Jamie's post.

Tlwa1948

Under Contact Me all I see is

 

Online Status

Date Last Visited

 

Remove CET from friends

Ignore CET

 

Where is "Send this user a private message" ?

It should appear as below although if the option 'Send this user a private message' isn't visible to you then this would indicate you haven't verified your email address. We would've sent you an email when you registered asking you to do this. Can you let me know how you get on with this please? 

 

PM.PNG

Tlwa1948

Hi AshleighB

 

I do not seem to have received an email asking me to verify my email address.

 

I have looked through all my spam/junk mail boxes also.

I've done this for you @Tlwa1948 it should now work, let us know how you get on