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Online Banking

What is a Temporary Security Number and when do I use it?

A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

 

  • you're registering for Online Banking for the first time

 

  • you've forgotten your login details

 

  • you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.

 

We'll send the Temporary Security Number to you by text message, if we have your up to date mobile phone number. If we don't, we'll send it by post and you'll have to wait for it to arrive before you can log in to Online Banking.

 

When you receive your Temporary Security Number return to the Registration or Login screen. You'll be asked to enter the Temporary Security Number in full to complete registration or reset your login details.

 

Your Temporary Security Number is valid for 30 days from the date it was requested and can only be used once. If it expires, you'll need to contact us to get a new one.

Comments

i need a tempory serurity number please

Hi @bigtommy1990, I've replied to your other message. 

I need a temp security number? 

Hi @NinaChun95, thanks for getting in touch. If you send a private message to @CET with your full name, DOB and postcode we can send a Temporary Security Number (TSN) to you by post. Alternatively, you can call our Online Helpdesk anytime on 0345 300 3511 and request a TSN to be sent by text immediately once security is completed.

Hi, I’ve just received my temp security number by text but without a link to the web page. I tried to login like before but the system won’t let me move past my username, I’m not sure where to go now, thank you. 

Hi @stivking, thanks for getting in touch. When you say the system won't let you past your username, is this because it's showing as incorrect? If so, try following the 'Forgotten your username?' option.

Also, I've attached a link which explains how and when to use a Temporary Security Number (TSN). I hope this helps! 

https://yourcommunity.tescobank.com/t5/Online-Banking/What-is-a-Temporary-Security-Number-and-when-d...

Hi 

i need a temporary security number please

Hi @DanDal1, we can send you a Temporary Security Number (TSN) through the post which will reset your online banking and allow you to get logged in again. This can take between 3-5 business days to arrive and will be valid for 30 days – if you would like me to arrange this for you, please message me at @CET confirming your full name, DOB and postcode.

 

Alternatively, you can call our Online Helpdesk anytime on 0345 300 3511 and request a TSN to be sent by text immediately once security is completed.

This is a redicilious system.  I understand the need for security, but when I registered it did not require the information it needs to validate my identity and does not give me any method by which to submit this.  All I want to do is log into my insurance policy and get a copy of the policy. NOT HAPPY CUSTOMER :(

@Mark77 You won't need a Temporary Security Number to access Your Insurance Account. If you privately message us @CET, confirming your full name, DOB, postcode and policy number, I'll see what we can do to help.