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Online Banking

What is a Temporary Security Number and when do I use it?

A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:

  • You're registering for Online Banking for the first time
  • You’ve forgotten your login details
  • You've locked your security number, you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number
  • You've locked your password, you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.

If you know your security number and security questions, it is possible to call us on 0345 300 3511* and update your mobile number.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Comments

Hi can you please send me a temporary security code as I cannot log into my loan account,  saying it doesn't recognise device.

 

Many thanks

 

Christine 

@christinesisson If you can message us privately @Tesco-Bank confirming your full name, DOB and postcode, we'll arrange this for you.

Hi can you please send me the temporary log in code as it is saying it does not recognise my device thank you 

@Juliatate, thanks for getting in touch. Please privately message us @Tesco-Bank  with your full name, DOB and postcode, and we'll do this for you.

Iv locked myself out of my account and need a temporary security number please 

I've replied to your private message :)!

Hi, how do I get a temporary security number? My device is not recognised and have forgot my password for my account.

Thanks

Jane

Hi @Bigmoocow72, if you message us directly @Tesco-Bank with your full name, DOB and postcode, we'll get this arranged for you!

How long does it take to receive a temporary security number via text message please? Seem to have locked myself out 😮

Hi @Kimg2468, if we were to send a Temporary Security Number (TSN) by post it would arrive within 3-5 business days to arrive and will be valid for 30 days. If you would like this sent by text please give us a call on 0345 300 3511 (24/7) and my colleagues will be able to arrange this for you. The TSN sent by text will usually arrive within a few minutes if not instantly.