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Online Banking

What is a One Time Access Code?

A One Time Access Code is a code we use as an additional security measure to confirm your identity if you've forgotten your login details or are using a browser on a computer or mobile device we don't recognise.

 

We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it.  No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.

 

The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.

 

If we don't have your up to date mobile and landline phone numbers we'll send you a Temporary Security Number by post. This means that you'll have to wait for the letter to arrive before you can get back online.

 

To make sure you can always access Online Banking it's important that you keep your mobile and landline phone numbers up to date.

Version History
Revision #
11 of 11
Last update:
‎23-05-2016 12:12 PM
Updated by:
 
Comments
Hotcake1976
How do i get my access code when you
Haven't got my mobile number
Hotcake1976
When you register for online banking you have to enter name dob postcode and card number then asks you for security code?????
How do i get this?????
LEONIEJB81
How do I get a one time access code?

Hi @Hotcake1976, if we have an incorrect mobile number on record for you, we can either send the one-time access code to your landline, if we have that, or you would need to give us a call to update your mobile number. If you require a temporary security number, please send a private message to @CET with your name, DOB, postcode and mobile number, leaving a space between each character, so we can send this either by text or to your home address in the post. 

@LEONIEJB81 - when you are logging in online and your device isn't recognised, you will be given the option to send yourself a one-time access code. If any of your security is locked we would need to issue you with a temporary security number. Please follow the instructions on this message if this needs to be reset. 

MJM54

I put in the one time access code wrong now its telling me to log in again, I have tried twice, its telling me there is a problem.   Thisis driving me nuts and taking too much time.  I'm only trying to link two accounts onto the one log in.  Not rocket science but its so complicated!

 

Hi @MJM54, I'm sorry to hear that you are still having issues registering online. Please give our help desk a call on 0345 300 3511 (24/7), so that we can get you online access to your account for both your accounts.

lincraig

hi

im locked out of my account also as im using a new device its not registered how do i get into my online account


Nick_F wrote:

A One Time Access Code is a code we use as an additional security measure to confirm your identity if you've forgotten your login details or are using a browser on a computer or mobile device we don't recognise.

 

We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it.  No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.

 

The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.

 

If we don't have your up to date mobile and landline phone numbers we'll send you a Temporary Security Number by post. This means that you'll have to wait for the letter to arrive before you can get back online.

 

To make sure you can always access Online Banking it's important that you keep your mobile and landline phone numbers up to date.


 

lincraig

how do i get that sent to my mobile


Nick_F wrote:

A One Time Access Code is a code we use as an additional security measure to confirm your identity if you've forgotten your login details or are using a browser on a computer or mobile device we don't recognise.

 

We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it.  No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.

 

The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.

 

If we don't have your up to date mobile and landline phone numbers we'll send you a Temporary Security Number by post. This means that you'll have to wait for the letter to arrive before you can get back online.

 

To make sure you can always access Online Banking it's important that you keep your mobile and landline phone numbers up to date.


 

lincraig

how do i get the code sent to me as i cant get into my account at all

Hi @lincraig, sorry to hear that you've been having problems logging in. The one-time access code option appears online when your computer or device isn't recognised but the account security is all active. If the security is locked, then we'll need to send out a temporary security number. 

 

If you send a private message via our @CET account with your name, DOB, postcode and mobile number, we can check on the security for you. When you send your details, please add extra spaces between the characters, like A B 1 2 C D etc.