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Online Banking

What is a One Time Access Code?

A One Time Access Code is a code we use as an additional security measure to confirm your identity if you've forgotten your login details or are using a browser on a computer or mobile device we don't recognise.

 

We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it.  No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.

 

The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.

 

If we don't have your up to date mobile and landline phone numbers we'll send you a Temporary Security Number by post. This means that you'll have to wait for the letter to arrive before you can get back online.

 

To make sure you can always access Online Banking it's important that you keep your mobile and landline phone numbers up to date.

Version History
Revision #
11 of 11
Last update:
‎23-05-2016 12:12 PM
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Comments
cat_bellevue

Hi,

 

As my computer is no longer recognised (I guess cookies have been deleted),  I need a one time access code to log in to my online account.

But it takes 15min or more between the time I am asking for this code and when it arrives on my mobile.

And when I enter the code, it says I have been successfully logged out of Online Banking... I guess this is because the delay is too long.

I tried several time, with different browsers or time of the day: same thing. My mobile network connection is good, so i don't think this is the issue.

But.... the code is sent on a french mobile number located in France... ... Probably the reason.... What should I do ? Not planning to go back to UK soon while need access now. :)
Thanks for your advices

 

What should I do ?

Hi @cat_bellevue, sorry to hear that. We can send out a security number by SMS that would be valid for 30 days and would allow you to log back in. To do this, you can call our Online team on +44141 278 7386, available 24/7. Alternatively, we can send a code out in the post, although this will take slightly longer than five working days due to being sent out with the UK.

 

If you'd prefer the code by post, send a private message to @CET with your full name, DOB and postal code. When you send your details, make sure to send them with additional spaces between the characters l i k e t h i s.