A One Time Access Code is a code we use as an additional security measure to confirm your identity if you've forgotten your login details or are using a browser on a computer or mobile device we don't recognise.
We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it. No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.
The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the Resend One Time Access Code option displayed on your screen. Please note that you can only receive a maximum of 3 codes in a 20 minute period.
If we don't have your up to date mobile and landline phone numbers we'll send you a Temporary Security Number by post. This means that you'll have to wait for the letter to arrive before you can get back online.
To make sure you can always access Online Banking it's important that you keep your mobile and landline phone numbers up to date.