From our current account that likes to thank you as you spend, to our travel money delivered wherever it's most convenient for you, we aim to give you banking the way you want it.
Whether it's to help manage your spending, spreading the costs of a one-off purchase, or the serious business of buying a house, we've got it covered.
Our range of savings accounts can give you competitive rates and easy access, while our ISAs offer tax free saving for you and your children.
Whether you're protecting your car, your pets, your house, your loved ones, or just want to be safe on your travels, we have a comprehensive range of insurances with options that let you tailor your cover to your lifestyle.
Calculators and comparison tables, jargon busters and top tips - our selection of tools and helpful information can help you get to grips with our products.
If you're already banking or have insurance with us and you've got a question, need some help, or want to know what's available to you, you've come to the right place.
If you forget any of your login details, you can reset these online on a computer or mobile device that you've asked us to recognise. Just look for these links when logging in:
If you need more help resetting your login details, read our Logging in help.
If you are using a computer or mobile device that we don't recognise, call us on 0345 300 3511* to reset your details.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Hi @sluicehoops, when setting up your access to online banking the answers entered must be 4 or more characters in order to proceed. Could you’ve added another number or letter to complete your password at all?
If you are still having problems getting logged in please send a private message to @CET so we can get it reset for you.
Please note: don't include the @ symbol when putting in the contact details via private message, just CET.
In the message explaining your situation, include your name, date of birth, postcode and, if you have it, mobile number.
For details like your DOB, postcode and phone number, we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 and 0 7 1 2 3 4 5 6 7 8 9 otherwise the information is removed by the system.
Hi I have forgotten my security number and have deleted my intrenet browsing hostory - can you helpme re-set it please?
Hi @davieandkerrie, I'm sorry to hear that you're having issues logging in to your online banking.
Please follow the instructions @RossM has posted above and send a private message to @CET with your details so we can get your access reset.
I am trying to reset my details, but don't have my credit card number. Is there anything I can do?
You'll need to phone us if you don't have a card of your card number so we can get you one, the number to call is 0345 300 4278 (open 24/7) - Tristan
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