Online banking

Online banking

Showing results for 
Search instead for 
Did you mean: 

Online Banking

What happens if I have forgotten my login details?

If you forget any of your login details, you can reset these online on a computer or mobile device that you've asked us to recognise. Just look for these links when logging in:


  • Forgotten your Username?
  • Forgotten your Security Number?
  • Forgotten your Password?
  • Forgotten both Security Number and Password?

If you are using a computer or mobile device that we don't recognise, or you've forgotten both your Security Number and Password, please call us on 0345 300 3511* to reset your details.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.


HOW DO I RESET MY PASSWORD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Hi @cooperglen

Please refer to the below linked post for information on how to reset your password.


I have forgotten my login details, please can you help?


Hi @MPerry


Click the link in Ash's post and we'll help you out 🙂

My security number has been locked out how do I get another??

Hi @LEONIEJB81, if you scroll up the post you'll be able to see the link provided with instructions on how to reset your security number :). The post was made by @AshleighB

 I forgot my security number. How I can set up a new one

Hi @Luka87, you can find instructions on how to reset your security, using the link below

i cant register for online banking.

when it asks me for my answers to the 2 security questions, it says they nust have 4 characters... but one of the answers only has 3 characters.  so it wont let me proceed.

i'm stuck.