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Online Banking

Paying your Credit Card

We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date.  All of this information is contained within the How to Pay section of your monthly statement. 

Faster payment - You can transfer money from your bank account and this is the fastest way to pay your monthly bill. Transfer the money to sort code 40-64-15, account number 31310006 and enter your 16-digit credit card number as the reference.

Payments made using the Faster Payment Service are normally made within two hours but can take up to 24 hours. However, they may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.

Pay by Direct Debit - You can set up regular payments to your credit card by Direct Debit, which means you won’t have to organise a manual payment each month. To set this up, you need to have registered for Online Banking. Once you’ve done this, follow these steps:

  • Log in to Online Banking, click on your account and then select Direct Debit in the top right hand corner.
  • Follow the steps to choose your payment amount and enter the account details you want the  direct debit to be paid from.

  • If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement.

If you have our Mobile App, you can also set up, manage and cancel your Direct Debit in the App.

Pay by debit card - When making debit card payments, please allow a minimum of 2 working days before the due date for the payment to clear. You can make debit card payments via Online Banking and our Mobile App. You will need to add the debit card first and then you can make a payment. 

Online Banking - To do this, you need to first register for Online Banking. Then follow these steps:

  • Log in to Online Banking, click on your account and then select Manage account in the top right hand corner.
  • Select Make a payment and then Make a debit card payment

Mobile App - To do this you need to first download and set up our Mobile App. Then follow these steps:

  • Log into the Mobile App
  • Select the credit card you want to make a payment on
  • Select the menu icon and then select Pay with debit card
Comments

Ah, I see! Could you please message us directly at Tesco-Bank with your full name, DOB and postcode so we can take a closer look? 

How do I message you directly please? 

If you change the option at the side of the search bar to ‘All Community' and enter Tesco-Bank. That’ll give you an option below to change from ‘Posts’ to ‘Users’ and once you do this you’ll reach the Tesco bank page where there’s an option to send a message. 

I am trying to set up credit card banking but I have changed my mobile number and it is asking for my old one. Where do I change this.

Hi @Charlie4194, thanks for getting in touch. If you send a private message to @Tesco-Bank, I'll be able to discuss this with you :-) - Brogan

Hi,

 

I am trying to pay extra for my credit card but when I enter sort-code and account number provided in credit card statement, payment doesn't get through and get an error that benificiary cannot get faster payment something. 

 

I am trying from another back not test current account. How I can pay through direct debit If I need to pay extra other than set montly direct debit? 

Hey @ImadMunawar. If you're referring to the sort code and account number on front of your statement this wont work. Please refer to the account details on the back to send a faster payment. The details are also included in the post at the top of this thread. I hope this helps. 

Can I change the date of my DD?

Mid month is a pain!

Hi @JohnT1, thanks for your message. If you’re looking to change the payment due date on your account then a member of our team can call you any time between 8am and 9pm to help you. If you’d like me to arrange this, can you please message me at @Tesco-Bank and provide your contact number and the best time for us to call? Please bear in mind that we can attempt a maximum of two calls and if we’re unable to reach you then you’d have to give us a quick ring back on 0345 300 4278 (available 24/7). Otherwise you can give us a call on the number above and our team can help you. Please be aware that it can sometimes take a few months to get to the date you’re looking for, and may involve the requirement of some early manual payments to be made in the meantime - Ainsley