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Online Banking

Paying your Credit Card

We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date.  All of this information is contained within the How to Pay section of your monthly statement. 

Faster payment - You can transfer money from your bank account and this is the fastest way to pay your monthly bill. Transfer the money to sort code 40-64-15, account number 31310006 and enter your 16-digit credit card number as the reference.

Payments made using the Faster Payment Service are normally made within two hours but can take up to 24 hours. However, they may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.

Pay by Direct Debit - You can set up regular payments to your credit card by Direct Debit, which means you won’t have to organise a manual payment each month. To set this up, you need to have registered for Online Banking. Once you’ve done this, follow these steps:

  • Log in to Online Banking, click on your account and then select Direct Debit in the top right hand corner.
  • Follow the steps to choose your payment amount and enter the account details you want the  direct debit to be paid from.

  • If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement.

If you have our Mobile App, you can also set up, manage and cancel your Direct Debit in the App.

Pay by debit card - When making debit card payments, please allow a minimum of 2 working days before the due date for the payment to clear. You can make debit card payments via Online Banking and our Mobile App. You will need to add the debit card first and then you can make a payment. 

Online Banking - To do this, you need to first register for Online Banking. Then follow these steps:

  • Log in to Online Banking, click on your account and then select Manage account in the top right hand corner.
  • Select Make a payment and then Make a debit card payment

Mobile App - To do this you need to first download and set up our Mobile App. Then follow these steps:

  • Log into the Mobile App
  • Select the credit card you want to make a payment on
  • Select the menu icon and then select Pay with debit card
Comments

Hi Cheryl

Thnak you

I have sent a private message 

 

I've just sent you a message @Delilah - Cheryl

I have changed my dd and want to know if its in time for31 August 

Hi @BC2, if you send me a private message to @Tesco-Bank with your full name, DOB and postcode, I'll have a check for you :)

I absolutely object to this being posted publicly 

Hi i recieved an email stating that my DD payments are only covering the fees and interest on my credit card so the monthly payment needs to be increased, even though i have paid the same amount since i got the card and have not used it for a couple years. Can i increase the DD online as my phone has been updated. My balance is £950, my limit is £3100 and i pay £28 a month yet £17 is fees and interest

Hi @Msam82, thanks for your message. You can certainly change the amount you're paying by direct debit, just follow the instructions in the link I've attached below. I hope this helps - Ainsley

 

How do I change or cancel the direct debit instruction for my credit card online ?

I've just logged into my online account and have been charged a late payment fee even though my payments are set up to be made by direct debit. 

It says the payment was taken on the 8th and then the direct debit reversed on the 8th and then charged £12 on the 11th. 

Why have I been charged for a late payment when it was set up to go out on the 8th? 

Hi @dmbaxt1, I'm sorry to hear you've received an unexpected fee. It sounds like the payment may have returned if it's showing as reversed. I'd suggest checking this with the bank the payment comes from to see if this has gone through and making the payment again if it has been returned. I hope this helps to clarify things for you. 

Hi

Not really helping me as I'm still £12 out of pocket that I'll also be getting charged interest on!  I changed the payment amount a couple of weeks ago to £100 per month from £25 per month.

I've checked my online banking and nothing is showing as coming out then being recredited to my bank account and no payment is pending. 

I've made a payment by debit card but want the fee removed as it's not a late payment of my doing.