Online banking

Online banking

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Online Banking

Paying your Credit Card

We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date.  All of this information is contained within the how to pay section of your monthly statement. 


Pay by Direct Debit - You can set up regular payments to your credit card by Direct Debit, which means you won’t have to organise a manual payment each month. To set this up, you need to have registered for Online Banking. Once you’ve done this, follow these steps:


  • Log in to Online Banking, click on your account and then select Manage account in the top right hand corner.
  • Select Make a payment and then Manage Direct Debit. Here you can set up and manage your direct debits
  • If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement.


If you have our Mobile App, you can also set up, manage and cancel your Direct Debit in the App.


Faster payment - You can transfer money from your bank account. Transfer the money to sort code 40-64-15, account number 31310006 and enter your 16-digit credit card number as the reference.


Payments made using the Faster Payment Service are normally made within two hours but can take up to 24 hours. However, they may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.


 Pay by debit card - When making debit card payments, please allow a minimum of 2 working days before the due date for the payment to clear. You can make debit card payments via Online Banking and our Mobile App. You will need to add the debit card first and then you can make a payment.


Online Banking - To do this, you need to first register for Online Banking. Then follow these steps:


  • Log in to Online Banking, click on your account and then select Manage account in the top right hand corner.
  • Select Make a payment and then Make a debit card payment


Mobile App - To do this you need to first download and set up our Mobile App. Then follow these steps:


  • Log into the Mobile App
  • Select the credit card you want to make a payment on
  • Select the menu icon and then select Pay with debit card



Hi, My first post here. My online account hasn't updated since a transaction on 23rd November. This means I cannot make any payments towards other transactions as I have got to my limit of payments. What am I supposed to do? This hasn't happened before but I am not looking forward to received a bill for 'payments not received'. Don't tell me to use the app as this won't download on my Galaxy A3. It's not an old phone! Any help appreciated. I have tried asking Tesco Bank on Facebook but they don't listen to the question.


Hi @princess11, I’m sorry to hear this. So I can look into this further, can you please message us privately using @CET with your full name, DOB and postcode? Please do not post your details publicly by replying to this thread.


Where do I message you privately? 

You will find a guide on how to message us privately here I hope this helps.


Hi, I have received a late payment fee on my account, however, I was under the impression the direct debit was set up. This was my first payment however the payment was made manually that day after and then a direct debit was then confirmed and now appears to be working fine. I have never had a late payment fee and I would like to know who to speak to about getting this removed from my credit file. Kind Regards 

Hi there, if you message us via @CET with your full name, DOB and postcode, I can take a look into this for you - Brogan