Online banking

Online banking

Showing results for 
Search instead for 
Did you mean: 

Online Banking

Paying your Credit Card

We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date.


Pay by direct debit


You can set up regular payments to your credit card by Direct Debit, which means you won’t have to organise a manual payment each month. To set this up, you need to have registered for Online Banking. Once you’ve done this, follow these steps:


  • Log in to Online Banking
  • Select “Manage account” next to the credit card that you want to set up a direct debit for
  • Select “Make a payment” and then “Manage Direct debit”. Here you can set up and manage your direct debits


If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement.


If you have our Mobile App, you can also set up, manage and cancel your Direct Debit in the App.


Faster payment


You can transfer money from your bank account. Transfer the money to sort code 40-64-15, account number 31310006 and enter your 16-digit credit card number as the reference.


Payments made using the Faster Payment Service are normally made within two hours. However, they may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.


 Pay by debit card


When making debit card payments, please allow a minimum of 2 working days before the due date for the payment to clear. You can make debit card payments via Online Banking and our Mobile App. You will need to add the debit card first and then you can make a payment.


Online Banking


To do this, you need to first register for Online Banking. Then follow these steps:


  • Log in to Online Banking
  • Select “Manage account” next to the credit card that you want make a payment on
  • Select “Make a payment” and then “Make a debit card payment”


Mobile App


To do this you need to first download and set up our Mobile App. Then follow these steps:


  • Log into the Mobile App
  • Select the credit card you want to make a payment on
  • Select the menu icon and then select “Pay with debit card”


Version History
Revision #
15 of 15
Last update:
a month ago
Updated by:

I've found this site virtually impossible to use.  All I want is to pay my credit card bill on line. It shouldn't be this difficult! 

Hi @Miztah, I'm sorry to hear that you're having problems making your payment through the website. What issues are you having? Is it adding a card, using an existing card or elements of the account security? Let us know and we can help. 


I went to my local post office to pay my tesco credit card bill with cash and the guy said to do this I need a barcode with a 16 digit number on it?  So I was unable to pay.

Hi @Gaborkiraly, I'm unsure why you've been asked for a barcode! You can pay in at your local Post Office by completing the Bank Giro Credit Slip found on the reverse of your statement.

If ever you do have trouble paying then please bear in mind we can accept a Faster Payment sent from your own bank. You can use sort code 406415, and account number 31310006 along with your 16 digit credit card number as reference :-)


I have requested two direct debits to be setup to pay my Tesco credit cards from my Tesco current account as the manage account link hasn't worked for me since Tesco started their "promotion". How long before these appear on my bank account please?

Hi @keef, the direct debits should appear on your accounts within five to seven working days and be active once your credit card account cycles. What we mean by this is that if you set up the direct debits in the payment window between your statement being produced and your due date, then manual payments will still be required and the mandates will be active when your next statement is produced.


A message is displayed online when you set up the direct debits to let you know if a manual payment needs to be made. 

As for the manage account link issue, what has been happening when you try to log in? We've had customers mention this problem before, and it's sometimes linked to using a stored link rather than logging in through the website landing page. These links can expire due to the nature of the security we use on the website. If you log in through entering into your browser, you shouldn't have any issues. Make sure to delete any cookies or clear the cache on the browser first, as this can contribute to the problems it sounds like you're having. 


I accidently transferred money to the old Sort Code 400250 and Account Number, will it still get through? If not, what do I have to do to resolve? Thanks

Hi @Tokyobox, payments made to the old details will still go to your credit card for now, but we'd advise to update to the new sort code and account number as soon as possible :-)



Instead of waiting to pay my credit card by direct debit I paid before by debit card, the direct debit will happen as well?


Hey @CI, if the payment you've made is within 10 working days of the direct debit coming out, then we will still apply for that - we need this time to update the details of the direct debit I'm afraid.

If the payment debits your account twice, then we can have one of those returned to you if you call us anytime on 0345 300 4278.