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Online Banking

Paying your Credit Card

We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date.  All of this information is contained within the how to pay section of your monthly statement. 

Faster payment - You can transfer money from your bank account and this is the fastest way to pay your monthly bill. Transfer the money to sort code 40-64-15, account number 31310006 and enter your 16-digit credit card number as the reference.

Payments made using the Faster Payment Service are normally made within two hours but can take up to 24 hours. However, they may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.

Pay by Direct Debit - You can set up regular payments to your credit card by Direct Debit, which means you won’t have to organise a manual payment each month. To set this up, you need to have registered for Online Banking. Once you’ve done this, follow these steps:

  • Log in to Online Banking, click on your account and then select Manage account in the top right hand corner.
  • Select Make a payment and then Manage Direct Debit. Here you can set up and manage your direct debits
  • If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement.

If you have our Mobile App, you can also set up, manage and cancel your Direct Debit in the App.

Pay by debit card - When making debit card payments, please allow a minimum of 2 working days before the due date for the payment to clear. You can make debit card payments via Online Banking and our Mobile App. You will need to add the debit card first and then you can make a payment. 

Online Banking - To do this, you need to first register for Online Banking. Then follow these steps:

  • Log in to Online Banking, click on your account and then select Manage account in the top right hand corner.
  • Select Make a payment and then Make a debit card payment

Mobile App - To do this you need to first download and set up our Mobile App. Then follow these steps:

  • Log into the Mobile App
  • Select the credit card you want to make a payment on
  • Select the menu icon and then select Pay with debit card
Comments

I recently changed my dd to a larger amount each month and it didn’t go through in time for my payment due date so I made a manual payment however you’ve now charged late fee and a letter removing my promotional rate!!! Please have to go forward from here .  Can I add that I checked online and it said it was Collecting the new amount on my payment date 

Hello @BC2, I'm sorry to hear that. When you make a change to your direct debit after your statement is produced, a warning message lets you know that a manual payment will be required and your direct debit will collect as normal from the following month. If you could please private message @Tesco-Bank with your full name, DOB and postcode, I'll be able to have a look into this for you - Caroline

I have been trying to make a payment, but I keep getting asked to try again - my payment card cannot be recognised.

I'm really sorry about this, @Barry49. Have you been able to make a payment since your last message?

My Tesco credit card bill was due to be paid by 30 April, and I duly paid the full amount on that date using the 'faster payment' system from my bank account.  However, upon checking this today (1 May), I see that you have still charged me £12 late payment fee.  On checking my bank account, there is a transaction showing  that I made the payment to my Tesco credit card on 30 April.  What has gone wrong?

Hi @MWG, I'm sorry to hear this. So I can look into this for you, can you please DM us on @Tesco-Bank with your full name, DOB and postcode?

Anonymous

I’m sorry you’ve received an unexpected fee. We’ll automatically apply a fee whenever a customer’s payment reaches us late or they go over their credit limit. In this instance the charge has been correctly applied, and as we have a duty to treat all customers fairly we would not be able to have this removed. I’m sorry for any disappointment this causes. As outlined above, a Faster Payment can take up to 24 hours, I'm afraid. As outlined on your statement, we advise you make a payment to us two clear working days before your payment is due.
 

To avoid this happening again you can set up text alerts and/or a direct debit. Please see this link here for more information on text alerts https://yourcommunity.tescobank.com/t5/Credit-Cards/What-types-of-alerts-can-I-receive-for-my-credit... and for help in setting up a direct debit click here https://yourcommunity.tescobank.com/t5/Online-Banking/Paying-your-Credit-Card/ta-p/174.

I have an annoying on line banking problem which started in April. When I get the email reminding me to pay my credit card it no longer shows me the minimum payment on either of my accounts. If I go into my account via a laptop rather than my phone I can see the amount. 

Any helpful suggestions would be appreciated.

@pembers Sorry to hear this has been causing you difficult. This isn't a function that we are able to reinstate at this time but I'll pass your feedback on. For now I could only suggest logging in or viewing your account on the app when the email alerts come through.

Thank you Joel, unfortunately the system is not working when I respond to the ususal email which is how I discovered the problem. pembers