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How fast are faster payments?

Payments made using the Faster Payment Service are normally made within two hours.

 

Payments may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.

Version History
Revision #
2 of 2
Last update:
‎28-04-2015 12:41 PM
Updated by:
 
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Comments

Hi @tailorshima, apologies for any misunderstanding. As @RossM has said above, we always aim to complete the transactions as soon as possible, however this can sometimes be delayed at the weekend or in situations such as maintenance periods.

 

I have logged your comments as feedback so that we will take this on board going forward. Have a nice weekend. 

@tailorshima I want to try and get to the bottom of this as faster payments should appear within the above timescales unless we are performing system maintenance. Please follow my instructions to message @CET in the previous message, so I can investigate this fully and see if I can get a resolve for you. In the message can you also please confirm where you've previously escalated this?