From our current account that likes to thank you as you spend, to our travel money delivered wherever it's most convenient for you, we aim to give you banking the way you want it.
Whether it's to help manage your spending, spreading the costs of a one-off purchase, or the serious business of buying a house, we've got it covered.
Our range of savings accounts can give you competitive rates and easy access, while our ISAs offer tax free saving for you and your children.
Whether you're protecting your car, your pets, your house, your loved ones, or just want to be safe on your travels, we have a comprehensive range of insurances with options that let you tailor your cover to your lifestyle.
Calculators and comparison tables, jargon busters and top tips - our selection of tools and helpful information can help you get to grips with our products.
If you're already banking or have insurance with us and you've got a question, need some help, or want to know what's available to you, you've come to the right place.
Payments made using the Faster Payment Service are normally made within two hours.
Payments may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.
Hi @tailorshima, apologies for any misunderstanding. As @RossM has said above, we always aim to complete the transactions as soon as possible, however this can sometimes be delayed at the weekend or in situations such as maintenance periods.
I have logged your comments as feedback so that we will take this on board going forward. Have a nice weekend.
@tailorshima I want to try and get to the bottom of this as faster payments should appear within the above timescales unless we are performing system maintenance. Please follow my instructions to message @CET in the previous message, so I can investigate this fully and see if I can get a resolve for you. In the message can you also please confirm where you've previously escalated this?
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