From our current account that likes to thank you as you spend, to our travel money delivered wherever it's most convenient for you, we aim to give you banking the way you want it.
Whether it's to help manage your spending, spreading the costs of a one-off purchase, or the serious business of buying a house, we've got it covered.
Our range of savings accounts can give you competitive rates and easy access, while our ISAs offer tax free saving for you and your children.
Whether you're protecting your car, your pets, your house, or just want to be safe on your travels, we have a comprehensive range of insurances with options that let you tailor your cover to your lifestyle.
Calculators and comparison tables, jargon busters and top tips - our selection of tools and helpful information can help you get to grips with our products.
If you're already banking or have insurance with us and you've got a question, need some help, or want to know what's available to you, you've come to the right place.
Payments made using the Faster Payment Service are normally made within two hours.
Payments may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.
Hi @tailorshima, apologies for any misunderstanding. As @RossM has said above, we always aim to complete the transactions as soon as possible, however this can sometimes be delayed at the weekend or in situations such as maintenance periods.
I have logged your comments as feedback so that we will take this on board going forward. Have a nice weekend.
@tailorshima I want to try and get to the bottom of this as faster payments should appear within the above timescales unless we are performing system maintenance. Please follow my instructions to message @CET in the previous message, so I can investigate this fully and see if I can get a resolve for you. In the message can you also please confirm where you've previously escalated this?
I use multiple bank accounts and Tesco is the only one where fast payments aren't instant. Luckily only a transfer between accounts this time but I wouldn't use Tesco as my main account or trust it with an important payment. It's amateurish, stick to selling groceries if you can't maintain your systems without shutting down services.
I'm really sorry that you feel that way @AKC and I'll make sure to pass on your comments to our Accounts team.
I transferred £500 using faster payments today at 6pm and it has still not been processed by 10pm I phoned Tesco customer services and I was given a load of rubbish about need to to improvement work from 4pm Saturday until 6am Sunday I have 6 other bank accounts with leading high street banks and none of them have this so called maintenance and transfer funds instantly this is some con Tesco is doing. What a rubbish service Tesco provide.
I'm sorry to hear that you're unhappy about this @Mikee123. The information you've been provided is correct and the essential system maintenance does happen between the hours you've specified. I will be sure to pass on your feedback to the appropriate team with regards to this.
Unfortunately Tesco are fooling us all by claiming they are a member of the Faster Payment System. The FPS stipulates that members actioning a Single Immediate Payment that the funds MUST be available in the receiving account within two hours or provide a message to the initiator why the transaction has not happened. The FPS rules below are on the FPS website! Tesco pull your socks up and get this sorted - I have incurred charges due to your inability to transfer funds within the same day especially when on the confirmation page you are still stating "Usually within 2 hours"!!!!!!!
Single Immediate Payments
Hi @NWPW, I'm sorry to hear that your're unhappy. Can I check if you attempted to make the faster payment between 4pm Saturday and 6am Sunday as we take our service offline for essential maintenance? If not, so I can look into this further please send a message to @CET explaining your situation, include your name, date of birth and postcode. For details like your DOB and postcode we ask for you to format it with additional spaces, i.e. A B 1 2 C D, 2 4 1 0 2 0 1 6 otherwise the information is removed by the system.
Google search led to me here. I have made 1 payment on June 22 and 2 payments on June 23, while the money has been deducted and showing faster payment made, till this day, it has not reached the receiving bank. 1st call to CS on the 22nd was told that it is all good and will reach within 2 hours. It didn't. I tried 2 more payments the next morning, neither was received. I called again in the afternoon, this time I was told that the 1st payment was initiated around 7pm, so it could take another day?! If so, why give me a confirmation message stating that it is a faster payment? Best of all, it is now June 27, and I don't know where my money is now?
Completely agree with the above post, and may I ask that Tesco bank is the only bank does not provide the faster payment reference number in the online banking transaction
I'm sorry to read about the problems you've had with your account @maikochen. Has the money arrived in the receiving accounts yet? If it hasn't, then we'd need to look into raising a payment investigation with our Accounts team.
Call us on 0345 835 3353, available 24/7, and our team will be able to start looking into this for you.
Copyright © 2016 Tesco Personal Finance plc