Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 
73992members
21191posts

Online Banking

How do I update my address, email and phone number online?

You can update your contact details and address for your Credit Card, Current Account, Savings or Loan account via Online Banking. Once logged in:

  1. On the My Overview page, click 'Settings' and select 'Personal details' from the drop down list.
  2. On the Personal details page you have the option to edit your Address or Contact details. Please click on the 'Edit' button next to the pencil icon to update your details.
  3. To update your contact information, please update the required fields and once completed, please click on the blue box 'Update your contact details'. Confirmation will appear at the top of the screen to confirm your details have been updated.
  4. To update your Address, please enter the house number or name and the post code, then click on the blue 'Find address' button. If the correct address is displayed then click the blue 'Confirm address' to update your details and confirmation will appear at the top of the screen.
  5. If the address details are not correct, click 'Enter address manually' and you will be asked to enter your full address. Once entered, click 'Update address' and a confirmation message will appear at the top of the screen.

Please note, when we update your address or contact details we will also send you a text to let you know it has been updated successfully. Should you receive a text like this and you have not updated your details, please contact us.

You may not be able to make purchases online with your debit card if we don't have your current mobile number. We need this to send you a code by text to make sure it's you and keep your account secure as possible.

Please note: If you have any Tesco Bank Insurance policies, you will have  to update your address and mobile number for those separately.

Comments