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Online Banking

How do I update my address, email and phone number for my credit card online?

Log in to Online Banking and select Manage account on the Online Banking Overview to view your Credit Card Overview.


On the Credit Card Overview, select Update address, email and phone number from the Manage your account menu and update your new details.  


For more information or help on updating your personal details, watch ‘Managing your Credit Card’ demo video.

Version History
Revision #
4 of 4
Last update:
‎09-09-2016 01:49 PM
Updated by:

How do I change my phone number 

hi There i need to update my credit card account &add my club card details
Hello my name shabbir hussain butt. My nue mobail number **sensitive info removed**8 pls send mi nue cod pls

Hello @Baker@miranda27@shussainbutt

@Baker - Please log into Online Banking and follow the instructions above to update your contact details. Otherwise give us a call on 0345 300 3511 to update your contact number.

@miranda27 - Please call our Clubcard team on 0800 591 688 anytime between Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm to add your Clubcard details.

@shussainbutt - Please don't post your personal information publicly on the Community. Follow the instructions linked here to receive a code for Online Banking.


I have recently got married - how do I change my name from my maiden name to my married name?

Hi @Angie120281


The steps you need to take are detailed in this Community post.


Assuming this is a name change for a credit card? 


Thanks, Jamie.

Hi I moved last year and didn't change my address I believe my account could be in credit how can I get the address changed? Thanks Anita Glindoni

Hi @spudkin40 if you are registered for online banking then you can change your address by following the steps in the FAQ above

I simply want to give my new home address details..... help!

Hi @Jan123

Have you managed to update your address? If not, you can do this by logging into Online Banking and selecting 'Manage Account' and following the instructions above if updating a credit card. 

If it's a bank account then you would log in via Online Banking and as mentioned select 'Manage Account' then 'Change Your Address' found on the right hand side under 'Your Details'. 

If you have any trouble with this then please call us on 0345 300 3511, anytime for help.