As we've outlined above, I'm afraid we have a lot of claims to get through and we will get back to you as soon as possible. Apologies for any inconvenience - Ainsley
Has anyone reading this forum actually heard anything from Tesco regarding a refund, apart from the generic 'waiting for guidance' emails ?
It was the 'waiting for guidance' at first. Now it's 'there's a lot of claims'.
1. Will the 'guidance' that Tesco Bank received on £0 September be published for us all to see?
2. Will the number of claims received by Tesco Bank be published for us all to see? There can't be many claims that still haven't been made, given all the publicity, so a number of claims received so far shouldn't be too far off the total.
I’ve not heard anything other than the generic email. Find it strange that no one from Tesco Bank can confirm they have started processing claims. It’s a simple question with a straight forward answer. Either they’ve started processing claims or there’s something else going on they are unwilling to tell us.....their lack of answering this question is beginning to get me seriously worried!
Hi @Corrie, we're working hard to process the claims and will be in touch as soon as possible. As we've received a large volume of claims, we don't have a timescale for this at the moment, I'm afraid. Sorry for any inconvenience - Chris
The process for refunding ATOL and non-ATOL bookings hasn't changed since last week. Tesco Bank are deliberately dragging their heels, presumable hoping to weasel their way out of meeting their section 75 liability.
They continually trot out the excuse that they have a large volume of claims, but refuse to quantify how many they have or how many they have settled already (I'm assuming none).
I've been a customer of Tesco Bank for almost 20 years and I'll be closing my account with them when this matter is finally resolved due to their handling of this.
I’d suggest they start providing the customers with real answers instead of leaving it to junior staff to send out vague and meaningless replies to our questions.
Ok. So I’m just off the phone to disputes team and apparently a new team is currently being trained to deal Thomas cook refunds only. This training is going to take a week then they’ll start to look at customers claims. JOKE